Valuestream Business Solutions Customer Support Executive Interview Questions and Answers

Q1. What is your family background?
Ans. 
My family background is diverse and multicultural.
• My parents are from different countries and cultures.

• I grew up speaking multiple languages at home.

• My family values education and hard work.

• We enjoy learning about different cultures and trying new foods.

• We prioritize spending time together and supporting each other.
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Q2. Tell me about yourself.
Ans. 
I am a customer-oriented individual with excellent communication skills and a passion for problem-solving.
• I have experience in customer service roles, where I have honed my skills in active listening and conflict resolution.

• I am a quick learner and can adapt to new situations easily.

• I am proficient in using various customer support tools and software, such as Zendesk and Freshdesk.

• I am a team player and enjoy collabora...read more
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Q3. [For Freshers] What do you know about BPO Industry?
Ans. 
BPO industry refers to the outsourcing of business processes to third-party service providers.
• BPO stands for Business Process Outsourcing

• It involves outsourcing non-core business functions such as customer support, data entry, and accounting to third-party service providers

• BPO industry is known for providing cost-effective solutions to businesses

• India is a major hub for BPO industry with companies like Infosys, Wipro, ...read more
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They would ask to talk about some topics for 2-3 minutes in regional languages you know(usual topics are: like share your college experience, Bangalore or tell about your native)