TTEC Digital Analytics India IT Service Desk Analyst Interview Questions and Answers

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
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Q2. What is your salary expectation?
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Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
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Q2. What is incident and service request?
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An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
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Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
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Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
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Q1. What are the different types of file formats that are used in the integrations? What is the difference between REST and SOAP? What types of protocols are you used in your projects?
Ans. 
Different file formats, REST vs SOAP, and protocols used in integrations
• File formats: JSON, XML, CSV, Excel, PDF

• REST vs SOAP: REST is lightweight, uses standard HTTP methods, stateless; SOAP is protocol-based, uses XML, more secure

• Protocols: HTTP, HTTPS, FTP, SFTP, SMTP, TCP/IP
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Q1. Tell us about yourself.
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Q2. How did you spent your last Birthday?
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Q3. How did you spend your last weekend?
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Pronunciation Test, Typing Speed, AMCAT, Speak about your role model for a few minutes ... etc

Q1. How do you format a Pen Drive?
Ans. 
To format a Pen Drive, you can use the built-in formatting tool in Windows or Mac OS.
• Insert the Pen Drive into a USB port on your computer

• Open 'My Computer' or 'This PC' and right-click on the Pen Drive

• Select 'Format' from the drop-down menu

• Choose the file system (FAT32, exFAT, NTFS) and allocation unit size

• Click 'Start' to begin the formatting process
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Q2. Difference between SDD and HDD.
Ans. 
SSD is faster, more durable, and more expensive than HDD.
• SSD uses flash memory to store data, while HDD uses spinning disks.

• SSD has faster read/write speeds compared to HDD.

• SSD is more durable as it has no moving parts, while HDD can be prone to mechanical failure.

• SSD is more expensive per GB compared to HDD.

• Examples: SSD - Samsung 970 EVO, HDD - Seagate Barracuda
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Q3. After choosing format option on Pen Drive, 2 options pop up. Explain them.
Ans. 
The two options that pop up after choosing format option on a Pen Drive are Quick Format and Full Format.
• Quick Format: This option erases the file allocation table of the drive, making the data inaccessible, but does not actually delete the data. It is faster than Full Format.

• Full Format: This option erases all data on the drive by writing zeros to every sector. It is a more thorough and time-consuming process compared
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Q4. Why do you want to join this position?
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Q5. What is IP and how do I find it?
Ans. 
IP stands for Internet Protocol. It is a unique address assigned to each device connected to a network.
• An IP address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.

• To find your IP address on a Windows computer, you can open the Command Prompt and type 'ipconfig'.

• On a Mac, you can find your IP address by going to System Preferences > Network...read more
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Q1. About DHCP ,and protocol
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Q2. About outlook and troubleshooting
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Q1. Regarding pervious experience
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Q2. Roles and responsibilities
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Q1. Regarding Os issues
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Q2. Wifi issues network issue
Ans. 
Wifi issues can be caused by various network issues such as signal interference, outdated drivers, or incorrect network settings.
• Check for signal interference from other electronic devices

• Update wifi drivers on the device

• Verify correct network settings such as SSID and password

• Restart the router and device

• Check for firmware updates on the router
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Q1. About desktop support
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Q2. About networking
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Q3. What commands does we user for shortcuts
Ans. 
The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.
• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command
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Q4. What is theexpecting salary
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Q5. When the windows update will happen in month
Ans. 
Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.
• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues
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