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TSYS|Total System Services Fraud Analyst Interview Questions and Answers

Updated 5 Jan 2025

TSYS|Total System Services Fraud Analyst Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Telephonic Call 

(2 Questions)

  • Q1. What do you know about TSYS?
  • Ans. 

    TSYS is a global payment solutions provider that offers a range of services including fraud prevention and detection.

    • TSYS stands for Total System Services, Inc.

    • It is one of the largest payment processors in the world.

    • TSYS provides services such as credit card processing, merchant services, and fraud prevention solutions.

    • The company offers tools and technologies to help businesses detect and prevent fraudulent transacti...

  • Answered by AI
  • Q2. Why are you interested in this role?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why is customer service important, especially with victims of fraud?
  • Ans. 

    Customer service is important with fraud victims to provide support, guidance, and reassurance during a stressful time.

    • Building trust and rapport with victims can help them feel supported and more likely to cooperate with investigations.

    • Providing clear and timely communication can help victims understand the situation and next steps.

    • Offering resources and assistance can help victims navigate the process of reporting fr...

  • Answered by AI
  • Q2. Can you walk me through the background process of credit cards?
  • Ans. 

    The background process of credit cards involves application, approval, issuance, usage, billing, and payment.

    • Application: Customer applies for a credit card with a financial institution.

    • Approval: The financial institution reviews the customer's credit history and other factors to approve or deny the application.

    • Issuance: If approved, the credit card is issued to the customer.

    • Usage: The customer uses the credit card to ...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic questions- Background and visa, previous experience.
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions regarding customer service situations, types of scams and fraud on credit cards.

Interview Preparation Tips

Topics to prepare for TSYS|Total System Services Fraud Analyst interview:
  • Credit Cards
  • Scams
  • fraud
Interview preparation tips for other job seekers - Easy interview - focus on communication and have some knowledge regarding credit card, payments.

Fraud Analyst Interview Questions Asked at Other Companies

Q1. What is the difference between customer service and customer Supp ... read more
Q2. What does fraud mean if you have to explain to explain it to a 12 ... read more
Q3. What is the importance of soft skills in customer dealing busines ... read more
asked in Startek
Q4. How many types of join are there? Explain left outer join
asked in Wipro
Q5. What is fraud and different ways on how we can try to stop it

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Puzzles asked to test aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Respond with integrity

Interview Questionnaire 

4 Questions

  • Q1. Why you want to join American Express?
  • Q2. What is the difference between customer service and customer Support ?
  • Ans. 

    Customer service focuses on providing assistance and guidance to customers, while customer support focuses on resolving specific issues or problems.

    • Customer service involves helping customers with general inquiries, providing information, and offering solutions to their problems.

    • Customer support is more specialized and involves addressing specific issues or problems that customers may encounter.

    • Customer service is proa...

  • Answered by AI
  • Q3. What is the importance of soft skills in customer dealing business?
  • Ans. 

    Soft skills are crucial in customer dealing business as they help in building rapport, resolving conflicts, and ensuring customer satisfaction.

    • Soft skills like communication, empathy, and active listening help in understanding customer needs and concerns.

    • They also aid in conflict resolution and problem-solving, which are essential in dealing with dissatisfied customers.

    • Soft skills like patience and positivity help in m...

  • Answered by AI
  • Q4. Why you want to move to voice profile from back office ?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Always do full research about company .
2. Brush up your communication skills.
3. Portray yourself as profession .
4. Always make sure your wifi and internet connection is up and running .
5. Ask any question to interviewer at the end of the interview .
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Short and long term goals
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - No interview just scenario based 

(2 Questions)

  • Q1. They provided a scenario and I had to explain how I would handle it
  • Q2. How well do you work under pressure?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General test with basic maths cases

Round 2 - One-on-one 

(2 Questions)

  • Q1. Basic hr questions
  • Q2. Situation based question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication and. Open thinking is the key
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself, Experience related questions
Round 3 - Aptitude Test 

Logical question, Numerical question,

Round 4 - One-on-one 

(1 Question)

  • Q1. About yourself , hobbies, background,experience
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic reasoning, aptitude, English

Round 2 - One-on-one 

(2 Questions)

  • Q1. Who is ceo of your company
  • Q2. Who founded your company
Round 3 - HR 

(2 Questions)

  • Q1. Huw much increased salary
  • Q2. Why want to join us

Interview Preparation Tips

Interview preparation tips for other job seekers - It's pathetic company
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Difference between credit card and debit card
  • Ans. 

    Credit card is a form of borrowing money with interest, while debit card is linked to your bank account and uses your own funds.

    • Credit card allows you to borrow money up to a certain limit, while debit card uses funds directly from your bank account.

    • Credit card charges interest on the borrowed amount, while debit card does not have interest charges.

    • Credit card may offer rewards or cashback, while debit card does not ty...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Well Fargo CEO's name
  • Q2. Excel formula's

TSYS|Total System Services Interview FAQs

How many rounds are there in TSYS|Total System Services Fraud Analyst interview?
TSYS|Total System Services interview process usually has 2 rounds. The most common rounds in the TSYS|Total System Services interview process are Telephonic Call, One-on-one Round and HR.
What are the top questions asked in TSYS|Total System Services Fraud Analyst interview?

Some of the top questions asked at the TSYS|Total System Services Fraud Analyst interview -

  1. Can you walk me through the background process of credit car...read more
  2. Why is customer service important, especially with victims of fra...read more
  3. what do you know about TS...read more

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TSYS|Total System Services Fraud Analyst Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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