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TSYS|Total System Services Fraud Analyst Interview Questions and Answers
TSYS|Total System Services Fraud Analyst Interview Experiences
2 interviews found
Anonymous
(2 Questions)
- Q1. What do you know about TSYS?
- Ans.
TSYS is a global payment solutions provider that offers a range of services including fraud prevention and detection.
TSYS stands for Total System Services, Inc.
It is one of the largest payment processors in the world.
TSYS provides services such as credit card processing, merchant services, and fraud prevention solutions.
The company offers tools and technologies to help businesses detect and prevent fraudulent transacti...
- Q2. Why are you interested in this role?
(2 Questions)
- Q1. Why is customer service important, especially with victims of fraud?
- Ans.
Customer service is important with fraud victims to provide support, guidance, and reassurance during a stressful time.
Building trust and rapport with victims can help them feel supported and more likely to cooperate with investigations.
Providing clear and timely communication can help victims understand the situation and next steps.
Offering resources and assistance can help victims navigate the process of reporting fr...
- Q2. Can you walk me through the background process of credit cards?
- Ans.
The background process of credit cards involves application, approval, issuance, usage, billing, and payment.
Application: Customer applies for a credit card with a financial institution.
Approval: The financial institution reviews the customer's credit history and other factors to approve or deny the application.
Issuance: If approved, the credit card is issued to the customer.
Usage: The customer uses the credit card to ...
Selected
I applied via Job Portal and was interviewed before Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Basic questions- Background and visa, previous experience.
(1 Question)
- Q1. Basic questions regarding customer service situations, types of scams and fraud on credit cards.
Interview Preparation Tips
- Credit Cards
- Scams
- fraud
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Interview questions from similar companies
Jatin Yadav
I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.
(1 Question)
- Q1. Introduce yourself, Experience related questions
Logical question, Numerical question,
(1 Question)
- Q1. About yourself , hobbies, background,experience
Interview Questionnaire
4 Questions
- Q1. Why you want to join American Express?
- Q2. What is the difference between customer service and customer Support ?
- Ans.
Customer service focuses on providing assistance and guidance to customers, while customer support focuses on resolving specific issues or problems.
Customer service involves helping customers with general inquiries, providing information, and offering solutions to their problems.
Customer support is more specialized and involves addressing specific issues or problems that customers may encounter.
Customer service is proa...
- Q3. What is the importance of soft skills in customer dealing business?
- Ans.
Soft skills are crucial in customer dealing business as they help in building rapport, resolving conflicts, and ensuring customer satisfaction.
Soft skills like communication, empathy, and active listening help in understanding customer needs and concerns.
They also aid in conflict resolution and problem-solving, which are essential in dealing with dissatisfied customers.
Soft skills like patience and positivity help in m...
- Q4. Why you want to move to voice profile from back office ?
Interview Preparation Tips
2. Brush up your communication skills.
3. Portray yourself as profession .
4. Always make sure your wifi and internet connection is up and running .
5. Ask any question to interviewer at the end of the interview .
qwerty King
(1 Question)
- Q1. Puzzles asked to test aptitude
Interview Preparation Tips
Amrita Dey
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. What is your strength and weaknesses? Strength 5 Strength
- Ans.
My strength lies in my attention to detail, analytical skills, ability to think critically, strong communication skills, and adaptability.
Attention to detail: I am meticulous in reviewing data and identifying discrepancies.
Analytical skills: I am able to analyze complex information and detect patterns or anomalies.
Critical thinking: I can assess situations objectively and make informed decisions.
Communication skills: I...
- Q2. Tell me 5 things about American Express
- Ans.
American Express is a financial services company known for its credit cards and travel services.
American Express is a multinational financial services corporation headquartered in New York City.
It is best known for its credit card products, including the American Express Gold Card and Platinum Card.
American Express also offers travel services, such as travel insurance and assistance.
The company was founded in 1850 and ...
General test with basic maths cases
(2 Questions)
- Q1. Basic hr questions
- Q2. Situation based question
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Feb 2023. There were 2 interview rounds.
(1 Question)
- Q1. Charge back Self introduction
(1 Question)
- Q1. Mode of payments
- Ans.
The mode of payments refers to the different methods through which transactions can be made.
Cash: Physical currency exchanged between parties.
Credit/Debit Cards: Electronic payments made using cards issued by financial institutions.
Online Payments: Transactions conducted over the internet using platforms like PayPal, Stripe, etc.
Bank Transfers: Direct transfer of funds between bank accounts.
Mobile Payments: Payments ma...
Selected
(1 Question)
- Q1. Difference between credit card and debit card
- Ans.
Credit card is a form of borrowing money with interest, while debit card is linked to your bank account and uses your own funds.
Credit card allows you to borrow money up to a certain limit, while debit card uses funds directly from your bank account.
Credit card charges interest on the borrowed amount, while debit card does not have interest charges.
Credit card may offer rewards or cashback, while debit card does not ty...
(2 Questions)
- Q1. Well Fargo CEO's name
- Q2. Excel formula's
(2 Questions)
- Q1. Self Introduction
- Q2. Short and long term goals
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TSYS|Total System Services Fraud Analyst Interview Process
based on 2 interviews
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