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posted on 30 Jul 2023
I applied via Approached by Company and was interviewed in Jul 2024. There were 2 interview rounds.
I address customer complaints by listening attentively, empathizing with their concerns, offering solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's issue
Empathize with the customer's frustration or disappointment
Offer solutions or alternatives to resolve the complaint
Follow up with the customer to ensure their satisfaction
Document the complaint and analyze trends for contin
posted on 11 Jul 2022
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
IATF-16949 audit procedure is a quality management system standard for the automotive industry.
IATF-16949 audit procedure is a set of guidelines and requirements for quality management in the automotive industry.
It is based on ISO 9001 and includes additional requirements specific to the automotive industry.
The audit procedure involves a thorough review of the organization's quality management system to ensure complian...
Interview experience
Associate
31
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Senior Associate
19
salaries
| ₹2.2 L/yr - ₹4.3 L/yr |
Team Lead
12
salaries
| ₹5.2 L/yr - ₹9 L/yr |
Executive
8
salaries
| ₹1.6 L/yr - ₹2.5 L/yr |
Senior Manager
8
salaries
| ₹13.2 L/yr - ₹42 L/yr |
Delhivery
Blue Dart Express
GATI-KWE
Mahindra Logistics