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I applied via IIM Jobs and was interviewed before Jun 2022. There were 3 interview rounds.
The customer ticketing process involves receiving, prioritizing, and resolving customer issues or requests.
Customer tickets can be submitted through various channels such as email, phone, or online portal.
Tickets are typically categorized based on urgency and impact on the customer's experience.
A ticketing system is used to track and manage the status of each ticket until it is resolved.
Customer feedback and satisfacti...
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