Times Internet Process Associate Interview Questions and Answers

HUB opertions - inbound & outbound

Q1. Who to handle Inbound
Ans. 
Inbound calls should be handled by customer service representatives who are trained to assist customers with their inquiries and concerns.
• Customer service representatives should be knowledgeable about the products or services offered by the company.

• They should have good communication skills to effectively address customer needs and concerns.

• It is important to have a system in place to track and prioritize inbound calls...read more
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Q2. Who to handle manpower
Ans. 
Handling manpower involves effective communication, delegation, motivation, and conflict resolution.
• Effective communication is key to ensure tasks are understood and completed efficiently.

• Delegation of tasks based on individual strengths and skills can improve productivity.

• Motivating employees through recognition, rewards, and career development opportunities can boost morale.

• Resolving conflicts promptly and fairly can...read more
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Q1. Basic information about ourself and little bit about eduaction.
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Q1. How to satisfy customers?
Ans. 
To satisfy customers, it is important to listen to their needs, provide excellent customer service, offer high-quality products/services, and seek feedback for continuous improvement.
• Listen to customer needs and preferences

• Provide excellent customer service

• Offer high-quality products/services

• Seek feedback for continuous improvement
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Q2. One scenerio on the base of customer support.
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Reasoning
Arithmetic
Mathematics
English l

Q1. Only aptitude test
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Q1. They asked you very normal questions like what you have done in your academics and about your previous experience. They just checked the vocabulary and communication skills.
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Q1. This is the second round which is held by the team manager they also asked about your experience and they give you the situation based questions to check your presence of mind and how thoughtful you are.
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Q1. Tell me about yourself
Ans. Just be yourself and tell what you do in your routine also tell her about your goals
Answered by Vedant Samaiya
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Reasoning based assessment

How to grow and successful

Q1. What are your salary expectations?
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Q2. Tell me about yourself.
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Q3. No any other questions
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Q4. No question any other
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Link through

Q1. What is your family background?
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Q2. No any other questions
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Q3. Are you comfortable this job
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