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Glasswares used in hotels include water glasses, wine glasses, champagne flutes, and cocktail glasses.
Water glasses are used for serving water at the table.
Wine glasses are designed to enhance the aroma and flavor of wine.
Champagne flutes are tall, narrow glasses used for serving champagne.
Cocktail glasses come in various shapes and sizes for different types of cocktails.
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Handle guest problems by listening, empathizing, finding a solution, and following up.
Listen actively to the guest's concerns and show empathy.
Apologize sincerely for any inconvenience caused.
Find a solution that meets the guest's needs and offer alternatives if necessary.
Follow up with the guest to ensure their issue has been resolved to their satisfaction.
Maintain a positive attitude and remain calm and professional
posted on 12 Mar 2022
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 3 interview rounds.
posted on 13 May 2018
I applied via Referral and was interviewed in Jul 2017. There were 4 interview rounds.
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