What do you mean by customer service.

Question

Accepted Answer

Customer service refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in-person.
It focuses on ensuring customer satisfaction and building positive relationships with customers.
Examples of customer service include answering product questions, processing returns or exchanges, and handling billing inquiries.

Accepted Answer

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

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