Speak any one topic for 2 min

Question

Accepted Answer

Importance of customer support in business

Customer support is crucial for customer satisfaction and retention
It helps in resolving customer issues and complaints
Good customer support can lead to positive word-of-mouth and increased sales
Examples: Zappos, Amazon, and Apple are known for their excellent customer support

Accepted Answer

Some important topics for customer service include:
Product and service knowledge
Customer service representatives should be able to answer questions and provide solutions for customers. 
Active listening
Customer service representatives should be able to understand what customers are saying and what they are trying to achieve. This includes reading non-verbal cues, asking open-ended questions, and paraphrasing. 
Empathy
Customer service representatives should be able to understand the customer's emotional response, even if the problem is out of their control. 
Creative thinking
Customer service representatives should be able to think on their feet and come up with unique solutions to meet the customer's needs. 
Building trust
Customer service representatives can build trust by being honest, setting expectations, and advocating for customers internally. 
Non-verbal communication
Customer service representatives should be able to use non-verbal communication such as smiling, eye contact, hand gestures, and posture. 
Telephone etiquette
Customer service representatives should be able to answer the phone and troubleshoot. 
Other topics for customer service training include: 
Flexibility, Positivity, Problem-solving, Teamwork, Understanding customers, and Making a good first impression.