Telecraft E-solutions Support Engineer Interview Questions and Answers

Q1. What are the different types of backup strategies?
Ans. 
Different types of backup strategies include full backup, incremental backup, differential backup, and mirror backup.
• Full backup: A complete backup of all data and files.

• Incremental backup: Backs up only the data that has changed since the last backup.

• Differential backup: Backs up all changes since the last full backup.

• Mirror backup: An exact copy of the data is created in real-time.
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Q2. Incremental, differential, synthetic full, Active full
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Q1. How do you create a VM
Ans. 
Creating a VM involves selecting a virtualization platform, configuring settings, and installing an operating system.
• Select a virtualization platform such as VMware, Hyper-V, or VirtualBox

• Configure settings such as CPU, memory, storage, and network

• Install an operating system on the VM, either from an ISO file or a network source
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Q2. Types of storage replication
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Types of storage replication include synchronous, asynchronous, and snapshot-based replication.
• Synchronous replication ensures data is mirrored in real-time between primary and secondary storage systems.

• Asynchronous replication allows for a delay in data transfer between primary and secondary storage systems.

• Snapshot-based replication captures a point-in-time copy of data for replication purposes.

• Examples: EMC SRDF for...read more
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Q1. Types of disks in azure
Ans. 
There are different types of disks in Azure, including managed disks, unmanaged disks, premium disks, and standard disks.
• Managed disks are the recommended disk type in Azure, offering high availability and durability.

• Unmanaged disks require you to manage the storage accounts yourself.

• Premium disks provide high-performance SSD storage for I/O intensive workloads.

• Standard disks offer cost-effective HDD storage for genera
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Q2. What is planned maintenance
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Planned maintenance is scheduled maintenance performed on equipment or systems to prevent unexpected breakdowns.
• Scheduled maintenance to prevent unexpected breakdowns

• Regularly performed on equipment or systems

• Helps to ensure optimal performance and longevity

• Examples: changing oil in a car every 5,000 miles, updating software on a computer monthly
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Q1. Why do you want to join Microsoft?
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Q2. Give an example of criticism that changed your life
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Q1. One good thing and one bad thing about managerial round
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Q2. Why do you want to join Microsoft
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Q3. Why are you leaving previous organization
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Q1. Technical round for an hour which covered only basic
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Interviewer asked about the critical cases i handled

Q1. Had a call with interview with manager regarding the team
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Q1. Had a communication round where i was posed few topics to explain
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Q1. Hr discussion regarding salary
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Q1. Based on previous experiences
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Q1. Firm knowledge of basics of technology.
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Q1. This was a behavioural round
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Q1. This is a Comms Round
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Q1. This was Director Round
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Q1. HR round, where documents were requested for offer generation.
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Q1. Latest technologies in software
Ans. 
Latest technologies in software include AI, blockchain, cloud computing, and IoT.
• AI (Artificial Intelligence) is being used in various industries for automation and decision-making

• Blockchain technology is being used for secure and transparent transactions

• Cloud computing is becoming more popular for its scalability and cost-effectiveness

• IoT (Internet of Things) is being used to connect devices and enable data collection
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Q2. If you get a chance to developing of our country, what will you do.
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Q1. Dotnet technologies, framework, clr, garbage collection
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Q1. Operating system related
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Q1. Trouble shooting issues and resolving problems
Ans. 
Troubleshooting issues and resolving problems is a crucial aspect of a Support Engineer's job.
• Identify the root cause of the problem

• Use diagnostic tools to gather information

• Collaborate with team members to find solutions

• Document the troubleshooting process and solution

• Test the solution to ensure it resolves the issue
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Q1. Personality, skills, attitude, qualities
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Q1. English language and communication skills
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Q1. . Net technologies, personality
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Q1. What are your salary expectations?
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Q2. Why are you looking for a change?
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Q1. What are you day to day activity. How do you troubleshoot login issues?
Ans. 
As a Support Engineer, my day to day activities involve troubleshooting login issues among other technical problems.
• Verify if the user is entering the correct credentials

• Check if the user account is active and not locked out

• Check if there are any network connectivity issues

• Check if there are any server-side issues

• Reset the user's password if necessary

• Provide clear instructions to the user on how to resolve the issue

• Doc...read more
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Q2. Further questions were based on the output of the question one
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Q1. Day to day activity What is dc discovery
Ans. 
DC discovery is the process of identifying and mapping the devices and components in a data center.
• DC discovery involves scanning the network to identify devices and their configurations.

• It helps in creating an inventory of all the hardware and software components in the data center.

• DC discovery is important for monitoring and managing the data center infrastructure.

• Examples of DC discovery tools include SolarWinds, BM
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Q2. How authentication works
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Authentication is the process of verifying the identity of a user or system.
• Authentication can be done through various methods such as passwords, biometrics, tokens, or certificates.

• The process involves the user providing credentials, which are then verified by the system.

• If the credentials match, the user is granted access to the system or application.

• Authentication is important for security and privacy purposes.

• Examp...read more
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Q1. How do you handle difficult situation
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Q2. What would you if you have a conflict with a senior engineer?
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