Tekion Operations Specialist Interview Questions and Answers

Q1. 1. About Fintech 2. Debt collection knowledge 3. Basic understanding of RBI guidelines.
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Q1. 1. Basic introduction 2. Why you think you are a good fit 3. Cultural fit questions
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Q1. Introduction Previous Sales Experience Passion about your projects
Ans. 
I have extensive sales experience and a passion for delivering successful projects.
• I have worked in sales for over 5 years, consistently exceeding targets and building strong relationships with clients.

• I am highly motivated and enjoy the challenge of meeting and exceeding customer expectations.

• I have a track record of successfully delivering projects on time and within budget, ensuring customer satisfaction.

• I am passio...read more
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Q1. Introduction Previous Experience Sales Cycle Experience
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I have extensive experience in sales cycle management and have worked in various industries.
• I have worked in sales for over 7 years, with experience in both B2B and B2C sales.

• I have managed the entire sales cycle, from prospecting to closing deals.

• I have experience in industries such as technology, healthcare, and finance.

• I have consistently exceeded sales targets and have been recognized for my performance.

• I am skille...read more
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Q1. Previous work experiences related questions
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Q1. Situation based question
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Q2. How to handle work pressure in difficult scenarios
Ans. 
To handle work pressure in difficult scenarios, it is important to prioritize tasks, communicate effectively, take breaks, and seek support when needed.
• Prioritize tasks based on urgency and importance

• Communicate with team members and supervisors about challenges and seek help if needed

• Take short breaks to recharge and refocus

• Seek support from colleagues, mentors, or mental health professionals if feeling overwhelmed
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Q3. How to prioritise work
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Prioritising work involves assessing deadlines, importance, and impact on overall goals.
• Identify urgent tasks with tight deadlines

• Consider the importance and impact of each task on overall goals

• Delegate tasks that can be handled by others

• Use tools like to-do lists or project management software to stay organized

• Regularly reassess priorities as new tasks arise
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Q4. How to do upselling/cross selling
Ans. 
Upselling/cross selling involves offering customers additional products or services to increase sales.
• Understand customer needs and preferences

• Recommend complementary products or services

• Highlight the benefits of the additional offerings

• Provide personalized recommendations based on customer purchase history

• Offer bundle deals or discounts for purchasing multiple items

• Train sales staff on effective upselling/cross sellin
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Q1. How do you plug revenue leakage ?
Ans. 
Revenue leakage can be plugged by implementing strong controls, conducting regular audits, and utilizing technology.
• Implement strong controls and processes to prevent revenue leakage

• Conduct regular audits to identify and address any potential leakage points

• Utilize technology such as revenue management software to track and monitor revenue streams

• Train employees on revenue protection measures to minimize leakage

• Monitor ...read more
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Q2. What are the types of KYC
Ans. 
Types of KYC include customer due diligence, enhanced due diligence, and ongoing monitoring.
• Customer Due Diligence (CDD) - verifying the identity of the customer and assessing their risk level

• Enhanced Due Diligence (EDD) - conducting additional checks on high-risk customers

• Ongoing Monitoring - continuously monitoring customer transactions and behavior for suspicious activity
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Q1. Where do you see yourself in 3 years
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Talk about the given topic to present facts, opinions and conclusions and try to honest as much as possible.

Q1. Random questions about Previous jobs and Interpersonal skills
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Q1. Questions related to work experience and few questions about reasoning and how my skills & experience will make difference in the current role.
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Q1. About kyc process,related act, str etc
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Q1. A brief discussion about the Resume
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Written assignment on a topic

Q1. Tell me abt ur self
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Q2. Ur education back ground
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Q3. View and M> view
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