TECHB Technical Trainer Interview Questions and Answers

HR policies regarding technical support engineer roles and responsibilities.

• HR policies should outline the roles and responsibilities of technical support engineers

• Policies should include guidelines for handling customer inquiries and technical issues

• Training and development opportunities should be provided to support engineers

• Performance evaluation criteria should be clearly defined in HR policies

The reporting manager's name is John Smith.

• Reporting manager's name is John Smith

• He has been with the company for 5 years

• He is known for his strong leadership skills

Team leader responsibilities include guiding team members, setting goals, resolving conflicts, and ensuring productivity.

• Setting goals and objectives for the team

• Providing guidance and support to team members

• Resolving conflicts and addressing issues within the team

• Ensuring productivity and meeting deadlines

• Communicating effectively with team members and upper management

I am currently working at XYZ Tech as a Technical Support Engineer.

• Providing technical assistance to customers

• Troubleshooting hardware and software issues

• Collaborating with other teams to resolve complex problems

I have 5 years of work experience in technical support roles.

• 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Skilled in providing customer support via phone, email, and chat

• Familiar with ticketing systems and remote desktop tools

On average, I handle around 20-30 problems/tickets per day.

• I prioritize and triage incoming tickets based on urgency and impact.

• I work efficiently to resolve issues in a timely manner.

• I communicate with customers to gather necessary information for troubleshooting.

• I document solutions and escalate complex issues to higher-level support if needed.

We have 50 desktops and 30 laptops. Desktops are Dell OptiPlex 7070 and laptops are HP EliteBook 840 G6.

• 50 Dell OptiPlex 7070 desktops

• 30 HP EliteBook 840 G6 laptops

The team consists of 10 engineers with diverse technical backgrounds and expertise.

• The team is composed of 10 engineers

• Each engineer has a different technical background and expertise

• The team collaborates to provide technical support for various issues

We have a total of 50 servers, including models Dell PowerEdge R740 and HP ProLiant DL380 Gen10.

• Total number of servers: 50

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10

I am currently working at XYZ Tech as a Technical Support Engineer.

• Providing technical assistance to customers

• Troubleshooting hardware and software issues

• Collaborating with other teams to resolve complex problems

I have 5 years of experience in technical support roles.

• 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Skilled in providing excellent customer service and communication

• Familiar with ticketing systems and remote support tools

Yes, I have obtained the CompTIA A+ certification.

• Obtained CompTIA A+ certification

• Certification validates knowledge in IT fundamentals and troubleshooting

• Helps in providing technical support for hardware, software, and networking issues

We have a total of 50 servers, including models from Dell PowerEdge R740 to HP ProLiant DL380 Gen10.

• Total of 50 servers

• Models include Dell PowerEdge R740 and HP ProLiant DL380 Gen10