How to handle a frustrated customer

AnswerBot
1y

Listen actively, empathize, apologize, offer solutions, and follow up.

  • Listen actively to their concerns and let them vent their frustration.

  • Empathize with their situation and acknowledge their feeling...read more

Anonymous
1y

simply receive the problem and for the customer user and I solve explain about the problem and solve it first thing we want to face frustrated customer with our smiley faces

Sarathkumar Daddala
1y

I simply recive the problem and explain what is problem for the customer user and I solve explain about the prblm and solve it first thing we want to face frustrated customer with our smiley faces

Anonymous
1y
  1. Stay calm. When an angry customer takes their frustrations out on you, it's perfectly natural to take it personally. ...

  2. Be an active listener. They're angry, and they want to be heard. ...

  3. Personalize ...read more

Sai Tharun
2y

First i listen customer problem than your problem solve me i promise.I speak don't worry I can solve your problem.

Anonymous
2y

First i listen customer problem than your problem solve me i promise.I speak don't worry I can solve your problem.

CHINTALA VENKATA SAI RAJU
2y

I simply recive the prblm for the customer (user) and I solve explain about the prblm and solve it first thing we want to face frustrated customer with our smiley faces

Manoj Khan
2y

I will handle the customer with slove their queries and help them more then they want

posa supraja
3y

Practice customer listening

Remain calm

Repeat back what customers say.

Thank them for bringing the issue

Be Sincere

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Tech Mahindra Customer Support Executive Interview Questions
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