40+ Fern Crystal Interview Questions and Answers

To configure Outlook in a laptop, ensure proper internet connectivity and follow the setup wizard. Troubleshoot connectivity issues by checking network settings and firewall.

• Ensure internet connectivity is available

• Open Outlook and follow the setup wizard

• Enter email address and password

• Configure server settings

• Check network settings and firewall for connectivity issues

The question is about switching OSI layer 2 device and updating the version of hub with MAC address learning capacity and full duplex, and identifying the commonly used central device in an infrastructure.

• Switch to a layer 2 switch for better performance

• Upgrade hub to a switch with MAC address learning and full duplex capabilities

• Identify commonly used central device such as a router or switch

• Ensure compatibility and proper configuration of devices

To troubleshoot screen and OS issues, follow these pointers:

• Identify the symptoms and error messages

• Check hardware connections and drivers

• Run diagnostic tools and system scans

• Update or reinstall drivers and software

• Perform system restore or reset if necessary

To solve integrated webcam failure on laptop, troubleshoot by checking device manager, updating drivers, restarting laptop, checking physical connections.

• Check device manager for any errors related to the webcam

• Update webcam drivers from the manufacturer's website

• Restart the laptop to see if the issue resolves

• Check physical connections of the webcam to ensure it is properly connected

We will prioritize critical systems and establish temporary communication channels.

• Identify critical systems and prioritize their restoration

• Establish temporary communication channels using alternative methods such as satellite phones or walkie-talkies

• Deploy backup systems and restore data from backups

• Coordinate with IT support teams and vendors for additional resources

• Communicate regularly with stakeholders to keep them informed of progress and next steps

I have experience using multiple ticketing tools including JIRA, Zendesk, and Freshdesk.

• I have used JIRA extensively for tracking and resolving technical issues

• I have also worked with Zendesk for managing customer support tickets

• Freshdesk was used for managing IT support requests

• I am comfortable learning and adapting to new ticketing tools as needed

To solve system slowness, I would start by checking for any background processes consuming resources and optimizing system settings.

• Check for any background processes consuming high CPU or memory usage

• Run disk cleanup and defragmentation to optimize disk performance

• Update drivers and software to ensure compatibility and performance

• Increase system RAM if necessary to improve multitasking capabilities

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

Office 365 is based on cloud computing technology.

• Cloud computing technology

• Subscription-based service

• Includes productivity software like Word, Excel, PowerPoint

• Offers email services like Outlook

• Provides collaboration tools like Teams

To install Windows OS, you need to create a bootable USB or DVD and follow the installation wizard.

• Download the Windows ISO file from Microsoft's website

• Create a bootable USB or DVD using software like Rufus or Windows USB/DVD Download Tool

• Insert the bootable USB or DVD into the computer and restart it

• Follow the installation wizard and select the language, time zone, and keyboard layout

• Enter the product key when prompted and select the type of installation

• Choose the partition...read more

VM stands for virtual machine, which is a software emulation of a computer system. Office 365 is a cloud-based suite of productivity tools.

• A virtual machine is a software program that emulates a physical computer, allowing multiple operating systems to run on a single physical machine.

• Office 365 is a subscription-based service provided by Microsoft that includes popular productivity tools like Word, Excel, PowerPoint, and Outlook.

• VMs are commonly used in server administration...read more

SLA stands for Service Level Agreement and TAT stands for Turnaround Time. SLA defines the level of service expected by the customer, while TAT is the time taken to complete a task.

• SLA is a contract between a service provider and a customer that outlines the level of service expected.

• TAT is the time taken to complete a task or resolve an issue.

• SLA rules specify the response time, resolution time, and other service-related commitments.

• TAT rules define the maximum time allowed ...read more

DNS stands for Domain Name System, which translates domain names to IP addresses.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to IP addresses (like 172.217.3.206).

• DNS works by sending queries to a series of servers, starting with the local DNS resolver and then moving up to authoritative DNS servers.

• DNS uses a hierarchical system with multiple levels of servers, including root servers, top-level domain servers, and autho...read more

IP address is used to identify a device on a network, while MAC address is a unique identifier assigned to network interfaces for communications at the data link layer.

• IP address is a logical address assigned to a device to identify it on a network

• MAC address is a physical address embedded in network interface hardware

• IP address can be changed or reassigned, while MAC address is usually hardcoded and unique

• Example: IP address - 192.168.1.1, MAC address - 00:1A:2B:3C:4D:5E

Yes, I have 10+2 certificates.

• Yes, I have completed my 10+2 education.

• I have certificates to prove my completion of 10+2 level education.

• My 10+2 certificates are available for verification if required.

Domain, DHCP, and IP addressing are key components of network infrastructure.

• Domain: A domain is a group of networked computers that share a common set of rules for access and security.

• DHCP: DHCP (Dynamic Host Configuration Protocol) is a network protocol that automatically assigns IP addresses to devices on a network.

• IP addressing: IP addressing is the method used to assign unique numerical identifiers to devices on a network for communication.

• Example: A company's domain may...read more

IMAC stands for Install, Move, Add, Change. It is a process used for managing IT assets.

• IMAC is used for managing IT assets such as computers, printers, and servers.

• Install refers to the process of setting up new equipment.

• Move refers to the process of relocating equipment to a new location.

• Add refers to the process of adding new equipment to an existing setup.

• Change refers to the process of modifying existing equipment.

• IMAC is important for maintaining an organized and effic...read more

Blue screen error is a system error that causes a blue screen to appear on a computer, indicating a serious issue that requires troubleshooting.

• Blue screen errors are also known as 'stop errors' or 'BSOD' (Blue Screen of Death).

• They occur when the Windows operating system encounters a critical error that it cannot recover from.

• Common causes of blue screen errors include hardware issues, driver conflicts, and software problems.

• Examples of blue screen errors include 'IRQL_NOT_L...read more

DNS is a system that translates domain names into IP addresses. AD is a directory service that manages network resources and user authentication.

• DNS stands for Domain Name System and is responsible for translating domain names into IP addresses.

• AD stands for Active Directory and is a directory service that manages network resources and user authentication.

• DNS is used to locate resources on a network or the internet by translating domain names into IP addresses.

• AD is used to m...read more

OST files can be created by configuring email accounts in Outlook and enabling the option to create offline data files.

• Open Outlook and go to File > Account Settings > Account Settings.

• Select the email account for which you want to create an OST file and click on 'Change'.

• Check the box that says 'Use Cached Exchange Mode' to enable OST file creation.

• Click 'Next' and then 'Finish' to complete the process.

• The OST file will be created and stored in the default location on your c...read more

An aim is a specific goal or target that an individual or team strives to achieve.

• Aims provide direction and motivation for work or projects

• Aims should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of aims include increasing sales by 20% in the next quarter or improving customer satisfaction ratings

BSOD Solution Steps involve troubleshooting the Blue Screen of Death error on Windows systems.

• Check for recently installed hardware or software

• Run Windows Update to ensure system is up to date

• Check for driver updates and compatibility issues

• Run hardware diagnostics to check for faulty components

• Check for malware or virus infections

• Restore system to a previous stable state using System Restore

Docker cmd is used to provide default command to run in the container, while entrypoint is used to specify the executable to run when the container starts.

• CMD can be overridden by passing arguments to docker run command, while ENTRYPOINT cannot be overridden.

• ENTRYPOINT is often used to specify the main application to run in the container.

• CMD is typically used for providing default arguments to the ENTRYPOINT command.

HAM stands for Hard Asset Management. It is a process of managing physical assets of an organization.

• HAM involves tracking and maintaining physical assets such as machinery, equipment, and vehicles.

• It includes regular maintenance, repairs, and replacement of assets as needed.

• HAM also involves keeping accurate records of asset information, such as purchase date, warranty information, and maintenance history.

• The goal of HAM is to ensure that physical assets are functioning prop...read more

32-bit and 64-bit refer to the size of the data types that a processor can handle.

• 32-bit processors can handle data in 32-bit chunks, while 64-bit processors can handle data in 64-bit chunks.

• 64-bit processors can access more memory than 32-bit processors (up to 18.4 million TB compared to 4 GB).

• 64-bit processors can perform calculations on larger numbers more efficiently than 32-bit processors.

• 64-bit processors are generally faster and more powerful than 32-bit processors.

• Exa...read more

CI/CD is a software development practice that combines continuous integration and continuous delivery/deployment.

• Continuous Integration (CI) involves developers frequently merging their code changes into a shared repository, where automated builds and tests are run.

• Continuous Delivery (CD) focuses on automating the deployment process to ensure that code changes can be released to production quickly and safely.

• CI/CD pipelines help streamline the software development lifecycle ...read more

To format a laptop, you need to back up your data, access the recovery options, and follow the prompts to erase the hard drive.

• Back up all important data to an external hard drive or cloud storage

• Access the recovery options by restarting the laptop and pressing the appropriate key (usually F11 or F12)

• Follow the prompts to erase the hard drive and reinstall the operating system

• Reinstall all necessary drivers and software

• Restore your backed up data

Establishing knowledge requires continuous learning and critical thinking.

• Read books, articles, and research papers related to your field.

• Attend workshops, seminars, and conferences to gain new insights and perspectives.

• Engage in discussions and debates with colleagues and experts in your field.

• Reflect on your own experiences and practice critical thinking to evaluate your knowledge.

• Seek feedback from students and colleagues to identify areas for improvement.

• Use technology an...read more

Outlook configuration can be done manually by entering the server settings and account details.

• Open Outlook and go to File > Add Account

• Select 'Manual setup or additional server types'

• Choose 'POP or IMAP' for email account type

• Enter incoming and outgoing server settings (e.g. mail.example.com)

• Provide account details like email address and password

• Test the account settings to ensure successful configuration

Routing protocol is a set of rules used by routers to determine the best path for data packets to travel in a network.

• Routing protocols help routers communicate with each other to share information about network topology.

• They determine the optimal path for data packets based on factors like network congestion, speed, and cost.

• Examples of routing protocols include RIP (Routing Information Protocol), OSPF (Open Shortest Path First), and BGP (Border Gateway Protocol).

Tableau has introduced new features like Explain Data, Ask Data, and Tableau Prep Builder.

• Explain Data allows users to get insights and explanations for their data with a single click.

• Ask Data enables users to ask questions in natural language and get answers in the form of visualizations.

• Tableau Prep Builder helps users to clean, combine, and transform their data before analysis.

• Tableau has also improved its mapping capabilities with the introduction of Vector Maps and Spati...read more

iMac is a line of all-in-one desktop computers designed and marketed by Apple Inc.

• iMac is known for its sleek design and high-quality display.

• It runs on macOS operating system.

• To use iMac, simply plug it in, turn it on, and follow the on-screen setup instructions.

• You can customize the desktop layout, install software, connect to the internet, and perform various tasks like browsing, emailing, and multimedia editing.

I have extensive experience with IIS server administration, including setup, configuration, maintenance, and troubleshooting.

• Setup and configure IIS server for hosting websites and web applications

• Monitor server performance and troubleshoot any issues that arise

• Implement security measures to protect the server from potential threats

• Optimize server settings for improved performance and reliability

• Upgrade IIS server to newer versions for enhanced features and security

I prefer not to disclose my current CTC. My expected CTC is based on industry standards and my experience.

• I am looking for a salary that is in line with industry standards and my level of experience

• I am open to negotiation based on the specific job requirements and benefits package

• I am more interested in finding the right fit for my skills and career goals than a specific salary

• I have researched the average salary range for this position and location

• I am confident that my ski...read more

IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• IPv4 uses decimal notation while IPv6 uses hexadecimal notation.

• IPv4 supports 4.3 billion unique addresses while IPv6 supports 340 undecillion unique addresses.

• IPv4 uses broadcast to send data to all devices on a network while IPv6 uses multicast.

• IPv4 headers are 20 bytes long while IPv6 headers are 40 bytes long.

• IPv4 addresses are written in the format xxx.xxx.xxx.xxx while IPv6 addresses are written in the format ...read more

Git reset is used to move the HEAD and current branch pointer to a specific commit, while git revert is used to create a new commit that undoes a previous commit.

• Git reset is used to move the HEAD and current branch pointer to a specific commit, effectively removing commits from the branch history.

• Git revert creates a new commit that undoes the changes introduced by a specific commit, keeping the commit history intact.

• Git reset is considered a more destructive operation as it...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for offline access to email data.

• PST stands for Personal Storage Table and is used to store email data locally on a user's computer.

• OST files are synchronized with the email server, while PST files are not.

• OST files are typically used in conjunction with Exchange Server, while PST files are used for POP3 or IMAP accounts.

PST is a personal storage table used by Outlook to store email data, while OST is an offline storage table used for offline access to email data.

• PST is used for storing email data on the server, while OST is used for offline access to email data.

• PST files are typically stored on the server, while OST files are stored on the user's local computer.

• PST files can be accessed from multiple devices, while OST files are specific to the device they were created on.

The current version of Windows 10 is 21H1.

• The current version of Windows 10 is 21H1, released in May 2021.

• Microsoft regularly updates Windows 10 with new features and security patches.

• Users can check their Windows 10 version by going to Settings > System > About.

• It is important to keep Windows 10 updated to ensure optimal performance and security.

SQL is a programming language used for managing and querying relational databases.

• SQL stands for Structured Query Language

• It is used to communicate with databases to retrieve, insert, update, and delete data

• Common SQL commands include SELECT, INSERT, UPDATE, DELETE

I have extensive experience with VMware, including installation, configuration, and troubleshooting.

• Installed and configured VMware ESXi servers

• Managed virtual machines using vCenter Server

• Troubleshooted performance issues and resolved them

• Implemented high availability and disaster recovery solutions with VMware

Desktop support involves providing technical assistance and troubleshooting for computer hardware and software issues.

• Assisting users with setting up and configuring their desktop computers

• Troubleshooting hardware and software issues

• Installing and updating software applications

• Providing technical support for printers and other peripherals

• Ensuring security measures are in place to protect data