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Tata Technologies Customer Success Associate Interview Questions and Answers
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Anonymous
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is Excel what is vlookup what is your strength and weakness
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me u self and role model
- Q2. Im shalini from warangal, I completed my studies and I am a fresher
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Why do you look for a job change?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Jam and previous work experience
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Why this job and what are the special qualities of you that would helps the recruiter to select among the other candidates?
- Q2. If a candidate goes for the an associate role then first answer would be like , to starts my carries as an associate role helps me to improve my communication skills and improve my listening skills.
Interview Preparation Tips
Show your confident towards the interviewer so that even if you don't know the answer you can manager yourself y saying some general answers.
I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.
They given general English.
They given any topic ,we have discuss on that time.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Why should we hire you?
- Q3. Tell me about yourself.
(1 Question)
- Q1. After completion above rounds they can finalize.
Interview Preparation Tips
I applied via Company Website and was interviewed before Mar 2021. There were 2 interview rounds.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
8 Questions
- Q1. Tell me something about your self
- Q2. How to Handel irate Customer?
- Ans.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
- Q3. How to Handel Angry Customer?
- Ans.
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
- Q4. Why you want to join Wipro?
- Q5. How long will you work with us?
- Q6. What is your future Plan?
- Q7. What will you do If you found your girlfriend drunk and lying beside road side?
- Q8. Are you comfortable with Rotational and Hardcore Night Shift?
Interview Preparation Tips
Be Confident and calm.
Don't afraid that you will get Rejected.
Remember Failure are the pillar of the success.
Try to give all the answers in Positive way.
Try to learn from Rejection do not lose your hope.
Keep an eye contact while giving face to face interview.
Try to use easy words while communicating.
Give your best 😊
Best of luck
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