Tata Communications National Key Account Manager Interview Questions and Answers

Q1. What is MPLS? Underatable
Ans. 
MPLS stands for Multiprotocol Label Switching, a technique used in telecommunications networks to direct data packets efficiently along predefined paths.
• MPLS is a protocol-agnostic routing technique that uses labels to make data forwarding decisions.

• It is commonly used in large networks to improve performance and manage traffic flow.

• MPLS can be used to create virtual private networks (VPNs) for secure communication.

• Exa...read more
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Q2. What is SNOW?irrelevant
Ans. 
SNOW stands for ServiceNow, a cloud-based platform that provides IT service management, IT operations management, and IT business management solutions.
• ServiceNow is used by organizations to manage IT services, assets, and workflows.

• It offers features such as incident management, change management, and service catalog.

• ServiceNow helps improve efficiency, reduce costs, and enhance customer satisfaction.

• Example: ServiceNo...read more
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Q1. End to End Sales Cycle
Ans. 
The end to end sales cycle refers to the complete process of selling a product or service from prospecting to closing the deal.
• Prospecting: Identifying potential customers and leads

• Qualifying: Determining if the leads are a good fit for the product or service

• Presenting: Demonstrating the product or service to the potential customer

• Negotiating: Discussing terms and conditions of the sale

• Closing: Finalizing the sale and ...read more
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Q2. How will you convince a B2B customer to get our service considering the high competition in telecom field
Ans. 
I will highlight our unique value proposition, showcase our track record of success, offer competitive pricing, and provide excellent customer service.
• Highlight our unique value proposition that sets us apart from competitors

• Showcase our track record of success and customer satisfaction

• Offer competitive pricing or special promotions to entice the customer

• Provide excellent customer service and support to build trust and...read more
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Q3. Will you be comfortable in Field Sales?
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Q4. If you have to handle a territory, how will you keep up with the language as knowing the regional language can be highly effective in building long term relations
Ans. 
I will make an effort to learn the regional language through language courses, online resources, and practice with native speakers.
• Take language courses to learn the basics of the regional language

• Utilize online resources such as language learning apps and websites for further practice

• Engage with native speakers to improve language skills and cultural understanding

• Attend local events and immerse yourself in the languag...read more
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Q5. How will you handle the pressure that comes along with this field of sales
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Q6. Walk us through your relevant experience in your previous organization?
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Q1. Who all are there in your family?
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Q2. Where do you see yourself in the next 5 years?
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Q3. Will you be okay relocating to the job's location
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Q4. What are your long term and short term goals
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Q5. How do you spend your leisure time?
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Q1. Special skills about the profile
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Q2. Ability of the person
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Q3. Customers friendly
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Q1. Communication skills and abilities
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Q1. About the personality
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There is Mcat test which is mandatory

Q1. Work related and profile related
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Q2. There is 4 rounds
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Reasoning and speed test

Q1. Regarding sales related questions
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Q2. Describe about internetleaseline
Ans. 
Internetleaseline is a dedicated leased line service that provides high-speed and reliable internet connectivity for businesses.
• Internetleaseline offers symmetrical bandwidth, ensuring equal upload and download speeds.

• It provides a dedicated connection, which means no sharing of bandwidth with other users.

• This service is ideal for businesses that require consistent and reliable internet connectivity for their operation...read more
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Q3. What's price for 100mbps ill
Ans. 
The price for 100mbps internet will vary depending on the provider and location.
• Prices can range from $30 to $100 per month for 100mbps internet.

• Some providers may offer discounts for bundling services or signing a contract.

• Prices may also vary based on promotional offers or introductory rates.

• Additional fees for equipment rental or installation may apply.
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Q4. What are core productsof telecom
Ans. 
Core products of telecom include mobile phones, internet services, and landline phones.
• Mobile phones

• Internet services

• Landline phones
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Q1. Salary related questions
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Q1. Other achievement
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Q2. Why do you want to join Airtel?
Ans. Cz of brand and cultural stability and of course monetary growth.
Answered by Niharika Kishore
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Basic English & Data Interpretation

Q1. Would you like to travel with in the City as a part of your job?
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Q2. Do you have a two wheeler?
Ans. 
Yes, I have a two wheeler which I use for commuting to work and running errands.
• Yes, I have a two wheeler for convenient transportation.

• I use it for commuting to work and running errands.

• Having a two wheeler helps me navigate through traffic easily.
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Q3. What's your plan to increase sales in B2B environment?
Ans. 
My plan to increase sales in a B2B environment involves building strong relationships with key accounts, identifying their needs, offering tailored solutions, and providing excellent customer service.
• Develop a deep understanding of the key accounts' business goals and challenges

• Offer personalized solutions that address the specific needs of each key account

• Provide exceptional customer service to build trust and loyalty

• ...read more
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100 questions from from mathematical analysis to personal information and emotional intelligence