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Switch connects devices within a network while router connects networks together.
Switch operates at layer 2 of OSI model while router operates at layer 3.
Switch forwards data packets to the intended device based on MAC address.
Router forwards data packets to the intended network based on IP address.
Switch is used in LAN while router is used in WAN.
Example of switch: Cisco Catalyst 2960. Example of router: Cisco IS...
Troubleshooting involves identifying and resolving technical issues in computer hardware.
Gather information about the problem from the user
Use diagnostic tools to identify the root cause of the issue
Develop and implement a solution to resolve the issue
Test the solution to ensure it has resolved the problem
Document the troubleshooting process and solution for future reference
To find and solve problems, a Computer Hardware Support Engineer can follow these steps:
Identify the problem by gathering information from the user or through diagnostic tools
Analyze the symptoms and potential causes of the problem
Troubleshoot the hardware components or software configurations related to the issue
Apply logical reasoning and technical knowledge to determine the root cause
Implement appropriate solut...
Deem display can be identified by checking for distorted or stretched images on the screen.
Check for distorted or stretched images on the screen
Look for pixelation or blurring of the display
Check for color inconsistencies or abnormal brightness levels
Test the display with different resolutions and refresh rates
Check for physical damage or defects on the screen
Beep sounds can be identified by their frequency, duration, and pattern.
Listen carefully to the beep sound and try to identify its frequency.
Note the duration of the beep sound.
Observe if there is any pattern to the beep sound.
Use a sound meter to measure the decibel level of the beep sound.
Compare the beep sound to known beep sounds to identify it.
Consult the device manual or manufacturer for information on the b...
Speaker problem can be resolved by checking the connections, updating drivers, and troubleshooting hardware issues.
Check if the speaker is properly connected to the device
Ensure that the volume is not muted or turned down too low
Update the audio drivers
Run the troubleshooter to identify and fix any hardware issues
Try using a different set of speakers or headphones to isolate the problem
Desktop Laptop Support Engineers troubleshoot hardware and software issues, ensuring optimal performance and user satisfaction.
Diagnosing hardware issues: For example, identifying a failing hard drive by running diagnostic tools.
Resolving software problems: Such as fixing application crashes by updating drivers or reinstalling software.
Network connectivity: Troubleshooting Wi-Fi issues by checking router settings ...
To find no display issue, check cables, monitor, graphics card, and drivers. Rectify by replacing faulty hardware or updating drivers.
Check if cables are properly connected
Check if monitor is turned on and functioning
Check graphics card and drivers
Try connecting to a different monitor
Replace faulty hardware or update drivers
FSMO (Flexible Single Master Operations) roles are specialized Active Directory domain controller tasks.
There are five FSMO roles: Schema Master, Domain Naming Master, RID Master, PDC Emulator, and Infrastructure Master.
Schema Master: responsible for maintaining the schema of the AD domain.
Domain Naming Master: responsible for adding or removing domains in the AD forest.
RID Master: responsible for allocating RIDs ...
I install the Windows operating system on my PC.
I prefer using Windows as it is user-friendly and widely compatible with software and hardware.
Windows provides a familiar interface and a wide range of software options.
It offers regular updates and support from Microsoft.
Examples: Windows 10, Windows 8.1, Windows 7.
I appeared for an interview in Jan 2025.
Adapter voltage can be checked using a multimeter
Use a multimeter set to the voltage measurement function
Connect the positive lead of the multimeter to the positive terminal of the adapter
Connect the negative lead of the multimeter to the negative terminal of the adapter
Read the voltage displayed on the multimeter
Ensure the voltage matches the rated voltage of the adapter
BSOD stands for Blue Screen of Death, indicating a system error. No power means the device is not receiving power, while no post means the device is not passing the Power-On Self Test.
BSOD is a blue screen error displayed by Windows operating systems when a critical system error occurs.
No power indicates that the device is not receiving any power supply.
No post refers to the device not passing the Power-On Self Test du...
To check if an SMPS is faulty, you can perform various tests and inspections.
Check for any physical damage or burning marks on the SMPS
Use a multimeter to test the output voltage of the SMPS
Check for any unusual noises or smells coming from the SMPS
Inspect the capacitors for any signs of bulging or leaking
Test the SMPS with a known working device to see if it powers on properly
I appeared for an interview in Oct 2024.
Yes, troubleshooting involves identifying and resolving issues in a systematic manner.
Troubleshooting is the process of identifying and resolving problems or issues.
It involves gathering information about the issue, analyzing the data, and finding a solution.
Common troubleshooting techniques include isolating the problem, testing possible solutions, and implementing fixes.
Examples of troubleshooting tasks include fixin...
I appeared for an interview in May 2025, where I was asked the following questions.
A network is a collection of interconnected devices that communicate and share resources with each other.
Networks can be wired (using cables) or wireless (using radio waves).
Examples of networks include local area networks (LANs) and wide area networks (WANs).
Devices in a network can include computers, printers, servers, and routers.
Networks enable resource sharing, such as file sharing and internet access.
A highly secure topology minimizes vulnerabilities and enhances data protection through layered security measures.
Use of firewalls to create a barrier between trusted and untrusted networks.
Implementation of a DMZ (Demilitarized Zone) for public-facing services.
Utilization of VPNs (Virtual Private Networks) for secure remote access.
Segmentation of networks to limit access and reduce attack surfaces.
Regular updates and ...
Windows 10 requires specific hardware to ensure optimal performance and compatibility with features.
Processor: 1 GHz or faster with at least 2 cores on a compatible 64-bit processor.
RAM: Minimum of 4 GB for 64-bit systems; 2 GB for 32-bit systems.
Storage: At least 64 GB of available storage for installation.
Graphics: DirectX 9 or later with a WDDM 1.0 driver.
Display: A display larger than 9 inches with a resolution of ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I have extensive experience in IT customer support, focusing on troubleshooting, user training, and enhancing customer satisfaction.
Over 5 years of experience in IT support roles, assisting users with hardware and software issues.
Successfully resolved over 90% of support tickets on the first call, improving efficiency.
Conducted training sessions for new software implementations, leading to a 30% reduction in user error...
I expect support, growth opportunities, and a collaborative environment to thrive as an IT Customer Support Engineer.
Clear communication: Regular updates on company goals and changes help me align my work with the team's objectives.
Professional development: Opportunities for training and certifications, like ITIL or CompTIA, to enhance my skills.
Supportive team culture: A collaborative environment where team members sh...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I have extensive experience with both hardware and software, troubleshooting and supporting various systems effectively.
Proficient in diagnosing hardware issues, such as replacing faulty components in PCs and servers.
Experienced in software troubleshooting, including resolving OS errors and application crashes.
Familiar with network hardware, such as routers and switches, and can configure them for optimal performance.
W...
My unique blend of technical skills, empathy, and problem-solving abilities sets me apart in customer support roles.
Strong technical background: I have experience troubleshooting software issues, which allows me to resolve customer problems efficiently.
Empathy and active listening: I prioritize understanding customer concerns, ensuring they feel heard and valued during interactions.
Proven problem-solving skills: For ex...
I am motivated by helping others, solving problems, and continuous learning in a dynamic environment.
Helping customers resolve their issues gives me a sense of fulfillment. For example, I once assisted a frustrated client in recovering their account.
I thrive on challenges and enjoy finding solutions to complex problems. For instance, I developed a workaround for a recurring technical issue.
Continuous learning keeps me ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I appeared for an interview in Apr 2025, where I was asked the following questions.
I do not work in FHILD and HP support, but I have experience in related areas of customer service and management.
I have managed teams that provide customer support in various sectors.
My experience includes troubleshooting and resolving customer issues effectively.
I have implemented training programs to enhance team performance in support roles.
I currently do not work as a Branch Manager in the Patna office, but I have relevant experience in management roles.
I have managed teams in previous roles, ensuring productivity and efficiency.
In my last position, I successfully increased branch sales by 20% through strategic planning.
I have experience in customer relationship management, enhancing client satisfaction.
I am skilled in financial reporting and budgeting, ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
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