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The OS installation process involves preparing the system, configuring settings, and installing necessary drivers and software.
1. Prepare installation media: Use a USB drive or DVD with the OS image.
2. Boot from installation media: Change BIOS/UEFI settings to boot from the media.
3. Partition the hard drive: Choose to format or create partitions as needed.
4. Install the OS: Follow on-screen prompts to install the ...
Windows is a popular operating system developed by Microsoft, known for its user-friendly interface and wide application support.
Windows was first released in 1985 as a graphical user interface for MS-DOS.
The latest version, Windows 11, features a redesigned Start menu and improved performance.
Windows supports a vast range of software applications, from productivity tools like Microsoft Office to games.
It includes...
Error cord is not a known term in computer hardware and networking engineering.
There is no such thing as an error cord in computer hardware and networking engineering.
It is possible that the interviewer meant to ask about an error code.
An error code is a message displayed by a computer program or device to indicate that an error has occurred.
There is no such thing as an error cord 512.
There is no known error cord 512 in computer hardware and networking.
It is possible that the interviewer made a mistake in phrasing the question.
As an engineer, it is important to clarify and ask for more information when faced with unclear questions.
Hardware of a computer refers to the physical components that make up a computer system.
Hardware includes components such as the motherboard, CPU, RAM, hard drive, and graphics card.
It also includes peripherals like the keyboard, mouse, and monitor.
Hardware can be categorized into internal and external components.
Internal components are housed inside the computer case, while external components are connected exter...
Technical knowledge encompasses understanding systems, troubleshooting, and applying solutions effectively in customer support.
Familiarity with operating systems (e.g., Windows, Linux) for troubleshooting user issues.
Knowledge of networking concepts (e.g., TCP/IP, DNS) to resolve connectivity problems.
Experience with ticketing systems (e.g., Jira, Zendesk) for tracking customer inquiries.
Ability to use diagnostic ...
Active Directory is a Microsoft service that manages network resources and user accounts.
It is used to authenticate and authorize users and computers in a Windows domain network.
It stores information about users, groups, computers, and other network resources.
It provides a centralized location for managing network resources and security policies.
It allows administrators to delegate administrative tasks to other us...
Active Directory manages user authentication and authorization in a networked environment, ensuring secure access to resources.
Active Directory (AD) stores user accounts and their credentials.
Authentication verifies user identity, while authorization determines access rights.
Example: A user logs in with their credentials, AD checks them against stored data.
Group Policies in AD can enforce security settings and per...
Cat6 has higher bandwidth and faster data transfer rate than Cat5.
Cat6 has a higher frequency of 250 MHz compared to Cat5's 100 MHz.
Cat6 has stricter specifications for crosstalk and system noise.
Cat6 can support 10 Gigabit Ethernet up to 55 meters, while Cat5 can only support up to 100 Mbps.
Cat6 cables are thicker and less flexible than Cat5 cables.
Cat6 cables are more expensive than Cat5 cables.
Switch connects devices within a network while router connects networks together.
Switch operates at layer 2 of OSI model while router operates at layer 3.
Switch forwards data packets to the intended device based on MAC address.
Router forwards data packets to the intended network based on IP address.
Switch is used in LAN while router is used in WAN.
Example of switch: Cisco Catalyst 2960. Example of router: Cisco IS...
I appeared for an interview in Jan 2025.
Adapter voltage can be checked using a multimeter
Use a multimeter set to the voltage measurement function
Connect the positive lead of the multimeter to the positive terminal of the adapter
Connect the negative lead of the multimeter to the negative terminal of the adapter
Read the voltage displayed on the multimeter
Ensure the voltage matches the rated voltage of the adapter
BSOD stands for Blue Screen of Death, indicating a system error. No power means the device is not receiving power, while no post means the device is not passing the Power-On Self Test.
BSOD is a blue screen error displayed by Windows operating systems when a critical system error occurs.
No power indicates that the device is not receiving any power supply.
No post refers to the device not passing the Power-On Self Test du...
To check if an SMPS is faulty, you can perform various tests and inspections.
Check for any physical damage or burning marks on the SMPS
Use a multimeter to test the output voltage of the SMPS
Check for any unusual noises or smells coming from the SMPS
Inspect the capacitors for any signs of bulging or leaking
Test the SMPS with a known working device to see if it powers on properly
I appeared for an interview in Oct 2024.
Yes, troubleshooting involves identifying and resolving issues in a systematic manner.
Troubleshooting is the process of identifying and resolving problems or issues.
It involves gathering information about the issue, analyzing the data, and finding a solution.
Common troubleshooting techniques include isolating the problem, testing possible solutions, and implementing fixes.
Examples of troubleshooting tasks include fixin...
I appeared for an interview in May 2025, where I was asked the following questions.
A network is a collection of interconnected devices that communicate and share resources with each other.
Networks can be wired (using cables) or wireless (using radio waves).
Examples of networks include local area networks (LANs) and wide area networks (WANs).
Devices in a network can include computers, printers, servers, and routers.
Networks enable resource sharing, such as file sharing and internet access.
A highly secure topology minimizes vulnerabilities and enhances data protection through layered security measures.
Use of firewalls to create a barrier between trusted and untrusted networks.
Implementation of a DMZ (Demilitarized Zone) for public-facing services.
Utilization of VPNs (Virtual Private Networks) for secure remote access.
Segmentation of networks to limit access and reduce attack surfaces.
Regular updates and ...
Windows 10 requires specific hardware to ensure optimal performance and compatibility with features.
Processor: 1 GHz or faster with at least 2 cores on a compatible 64-bit processor.
RAM: Minimum of 4 GB for 64-bit systems; 2 GB for 32-bit systems.
Storage: At least 64 GB of available storage for installation.
Graphics: DirectX 9 or later with a WDDM 1.0 driver.
Display: A display larger than 9 inches with a resolution of ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I have extensive experience in IT customer support, focusing on troubleshooting, user training, and enhancing customer satisfaction.
Over 5 years of experience in IT support roles, assisting users with hardware and software issues.
Successfully resolved over 90% of support tickets on the first call, improving efficiency.
Conducted training sessions for new software implementations, leading to a 30% reduction in user error...
I expect support, growth opportunities, and a collaborative environment to thrive as an IT Customer Support Engineer.
Clear communication: Regular updates on company goals and changes help me align my work with the team's objectives.
Professional development: Opportunities for training and certifications, like ITIL or CompTIA, to enhance my skills.
Supportive team culture: A collaborative environment where team members sh...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I have extensive experience with both hardware and software, troubleshooting and supporting various systems effectively.
Proficient in diagnosing hardware issues, such as replacing faulty components in PCs and servers.
Experienced in software troubleshooting, including resolving OS errors and application crashes.
Familiar with network hardware, such as routers and switches, and can configure them for optimal performance.
W...
My unique blend of technical skills, empathy, and problem-solving abilities sets me apart in customer support roles.
Strong technical background: I have experience troubleshooting software issues, which allows me to resolve customer problems efficiently.
Empathy and active listening: I prioritize understanding customer concerns, ensuring they feel heard and valued during interactions.
Proven problem-solving skills: For ex...
I am motivated by helping others, solving problems, and continuous learning in a dynamic environment.
Helping customers resolve their issues gives me a sense of fulfillment. For example, I once assisted a frustrated client in recovering their account.
I thrive on challenges and enjoy finding solutions to complex problems. For instance, I developed a workaround for a recurring technical issue.
Continuous learning keeps me ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
I appeared for an interview in Apr 2025, where I was asked the following questions.
I do not work in FHILD and HP support, but I have experience in related areas of customer service and management.
I have managed teams that provide customer support in various sectors.
My experience includes troubleshooting and resolving customer issues effectively.
I have implemented training programs to enhance team performance in support roles.
I currently do not work as a Branch Manager in the Patna office, but I have relevant experience in management roles.
I have managed teams in previous roles, ensuring productivity and efficiency.
In my last position, I successfully increased branch sales by 20% through strategic planning.
I have experience in customer relationship management, enhancing client satisfaction.
I am skilled in financial reporting and budgeting, ...
I appeared for an interview in Apr 2025, where I was asked the following questions.
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