Sysnet Global Technologies Desktop Support Engineer Trainee Interview Questions, Process, and Tips for Freshers

Blue screen errors can occur due to hardware or software issues, causing the system to crash and display a blue screen with an error message.

• Blue screen errors can be caused by hardware failures such as faulty RAM or hard drive issues.

• Software conflicts or driver issues can also lead to blue screen errors.

• Overheating or power supply problems can trigger blue screen errors.

• Examples: DRIVER_IRQL_NOT_LESS_OR_EQUAL, PAGE_F...read more

I possess extensive knowledge in desktop support, troubleshooting, and customer service, ensuring efficient IT solutions.

• Proficient in Windows and macOS operating systems, with experience in installation and configuration.

• Skilled in diagnosing hardware issues, such as replacing hard drives and upgrading RAM.

• Experienced in using remote support tools like TeamViewer and Remote Desktop for troubleshooting.

• Knowledgeable in...read more

I maintain a high accuracy level by following protocols, double-checking work, and utilizing tools effectively.

• I consistently resolve 95% of support tickets on the first call, minimizing repeat issues.

• I use checklists to ensure all troubleshooting steps are followed, reducing errors.

• I regularly review and update documentation to reflect accurate procedures and solutions.

• In my previous role, I implemented a tracking sys...read more

DHCP can be configured by accessing the DHCP server settings and defining IP address ranges, lease durations, and other network parameters.

• Access the DHCP server settings

• Define IP address ranges

• Set lease durations

• Configure other network parameters

To join a domain, go to System Properties, click on the Computer Name tab, click on the Change button, enter the domain name, and provide credentials.

• Go to System Properties

• Click on the Computer Name tab

• Click on the Change button

• Enter the domain name

• Provide credentials

A switch is a networking device that connects devices together in a network. An IP address is a unique identifier assigned to each device on a network.

• A switch is used to connect multiple devices in a network and allows them to communicate with each other.

• It operates at the data link layer of the OSI model.

• An IP address is a numerical label assigned to each device on a network that uses the Internet Protocol for commun...read more

BSOD stands for Blue Screen of Death. Hardware refers to the physical components of a computer system.

• BSOD is a critical error that causes a blue screen to appear on a computer screen.

• It usually indicates a hardware or software issue that has caused the system to crash.

• Hardware refers to the physical components of a computer system, such as the motherboard, CPU, RAM, and hard drive.

• Issues with hardware can cause a vari...read more