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I applied via Approached by Company and was interviewed in Jan 2022. There were 2 interview rounds.
Service quality refers to the level of satisfaction a customer receives from a service provider.
It includes factors such as responsiveness, reliability, empathy, and assurance.
Service quality can be measured through customer feedback and ratings.
Examples of good service quality include prompt and friendly customer service, accurate and timely information, and personalized attention.
Poor service quality can lead to cust...
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