Stracuity Consulting Team Leader Customer Support Interview Questions and Answers

Q1. Tell me about your self ? Why you want to work in BPO ? ETC
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30 mins
Topics : English, Grammar, General Knowledge ETC

Q1. Mock call what do you Know about company
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Q1. Tell me about yourself
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Q2. How did you found this opportunity?
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Q1. Why did you left your previous job
Ans. 
I left my previous job due to limited growth opportunities and a desire for a new challenge.
• Limited growth opportunities in my previous role

• Seeking a new challenge and professional development

• Desire for a change in work environment

• Exploring better career prospects
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Q2. What was your expectations
Ans. 
I expected a challenging and rewarding role where I could utilize my customer service skills to provide excellent support to customers.
• I expected to work in a fast-paced environment where I could handle customer inquiries and resolve issues effectively.

• I expected to have opportunities for professional growth and development in the customer service field.

• I expected to work as part of a team and collaborate with colleagu...read more
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Gramer test MCS Q&answering 0

Q1. Versant test Automated audio test
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Q1. Ops manager round) tell me about your self and all
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Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I have researched the average salary range for Customer Service Executives in the industry.

• I have considered my qualifications, experience, and the responsibilities of the role.

• I am open to negotiation and willing to discuss the salary package further.

• I value fair compensation for my contributions to the company.

• I am looking for a salary that reflects my e
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Q2. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and cultures.
• My family consists of individuals from various professions, including doctors, engineers, and teachers.

• We come from different cultural backgrounds, which has enriched our perspectives and values.

• My parents have always encouraged me to pursue my goals and have instilled strong values of empathy and respect.

• Growing up, I ...read more
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Q3. Why are you looking for a change?
Ans. 
Seeking new opportunities for growth and development.
• Looking for a more challenging role

• Want to expand my skill set

• Seeking better career prospects

• Interested in working with a different company culture

• Relocating to a new city
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Q4. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced envir...read more
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service.

• I am skilled in effectively resolving customer complaints and issues.

• I have excellent verbal and written communication skills.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner and adapt well to new sy...read more
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Q1. Basic experience questions and questions about self
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Q2. Know your qualities well
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