How will you handle if a customer shouted on you ?

Question

Accepted Answer

I will remain calm and professional, listen to the customer's concerns, and try to find a solution to their problem.

Remain calm and professional
Listen actively to the customer's concerns
Acknowledge their frustration and apologize for any inconvenience
Try to find a solution to their problem
If necessary, escalate the issue to a supervisor or manager
Follow up with the customer to ensure their satisfaction

Accepted Answer

Firstly I will stay clam , and try to understand what's the problem of customer then try to resolve the issue .
I will not shout back on the customer .
From my side I will try to cool down with the help of my communication skills

Accepted Answer

We should apologise and make the customer comfortable with words and still keeping the patience

Accepted Answer

I will remain calm and professional, listen to the customer's concerns. Apologize for your inconvenience, and try to find a solution to their problem

Accepted Answer

Firstly i have to be patient and listen the customer calmly. After listening him i have to calm him down with very humble way and tell him that whatever his problem will be solve shortly. And i have escalated your problem to the tech team and within 1-2 hours you will get the result.

How will you handle if a customer shouted on you ?

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