Star Air Aviation Customer Service Executive Interview Questions and Answers

Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Smart phones vs keypad phone

About work Experience

Q1. Salary discussion
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Q1. Tell about yourself
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and other customer service tools

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perform
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Q2. Tell about company
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Our company is a leading provider of customer service solutions for various industries.
• Company offers 24/7 customer support through phone, email, and chat

• Focus on providing personalized and efficient service to customers

• Utilizes advanced technology and training programs to enhance customer experience
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Q1. Question: Introduce yourself.
Ans. 
I am a Customer Service Executive with 5 years of experience in handling customer inquiries and resolving issues.
• Experienced Customer Service Executive

• Skilled in handling customer inquiries and resolving issues

• Excellent communication and problem-solving skills

• Proficient in using customer service software and tools

• Strong ability to empathize with customers and provide satisfactory solutions
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Q2. What do you know about the role that you've applied for?
Ans. 
The role of a Customer Service Executive involves providing assistance and support to customers, resolving their queries and complaints, and ensuring customer satisfaction.
• Handling customer inquiries and providing accurate information

• Resolving customer complaints and issues in a timely manner

• Assisting customers in placing orders or making changes to existing orders

• Providing product or service recommendations based on c...read more
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Q3. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service.

• I am skilled in resolving customer complaints and finding solutions to their problems.

• I have excellent communication skills, both verbal and written.

• I am empathetic and patient, ensuring customers feel heard and valued.

• I am a quick learner a...read more
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Q4. Tell us a negative trait of yours.
Ans. 
I can be overly critical of myself.
• I tend to set high standards for myself and can be self-critical when I don't meet them.

• I often dwell on my mistakes and have difficulty letting go of them.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• This trait can sometimes affect my confidence and ability to take risks.
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Q5. Are you comfortable working in shifts and long hours?
Ans. 
Yes
• I am comfortable working in shifts and long hours as I understand the importance of providing round-the-clock customer support.

• I have previous experience working in a call center where I had to work in different shifts and handle customer inquiries for extended hours.

• I am adaptable and can easily adjust my schedule to accommodate the needs of the job.

• I am committed to delivering excellent customer service and unders...read more
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Have the ability to apeak on any topic in a knowledgeable manner

Q1. Introduction, family Background, why due you want to join our organization
Ans. My name is Anjani Nandan Pandey. I live in Ranchi. I have done all my education from Ranchi itself. My hobby is singing, playing guitar and travelling. My family comprises of 8 members. My father, mother and 04 elder sisters one elder member and I am the youngest member in my family. I want to leave Indigo and join your organization for a better hike in salary.
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India vs other developed countries

Q1. Why choose Indigo airline
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Q1. Tell us something about your self give brief introduction and focus on communication
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