Spice Money Cluster Head Interview Questions and Answers for Experienced

Q1. Based on previous experience
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Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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Nothing as usual you can go through company’s website

Q1. What is your experience
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Q2. What is your goal
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Q1. Basic information; past experince; CV walkthrough, profile understanding applied for
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Industry update and insights and hypothetical situational QnA

Q1. General and business conversation about the role and responsibility , expectations etc
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Q2. General over view about the role and profile
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Coding, stack and string

Q1. Java 8, collection, multithreading
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