Sopra Steria Infra Lead Interview Questions and Answers

Domains of project management include scope, time, cost, quality, communication, risk, procurement, and integration.

• Scope management involves defining and controlling what is included in the project.

• Time management focuses on creating and maintaining a project schedule.

• Cost management involves budgeting and controlling project costs.

• Quality management ensures that project deliverables meet requirements and standards.

• Co...read more

Types of server build include physical servers, virtual servers, and cloud servers.

• Physical servers are physical machines that are housed in a data center or on-premises.

• Virtual servers are created by partitioning a physical server into multiple virtual machines.

• Cloud servers are virtual servers that are hosted in the cloud by a third-party provider.

• Each type of server build has its own advantages and disadvantages dep...read more

Domains of project management include scope, time, cost, quality, communication, risk, procurement, and integration.

• Scope management involves defining and controlling what is included in the project

• Time management focuses on creating and managing the project schedule

• Cost management involves budgeting and controlling project costs

• Quality management ensures that the project meets the required standards

• Communication manag...read more

I have used tools like remote desktop software, ticketing systems, knowledge base, and monitoring tools.

• Remote desktop software (e.g. TeamViewer, AnyDesk)

• Ticketing systems (e.g. ServiceNow, Jira)

• Knowledge base (e.g. Confluence, SharePoint)

• Monitoring tools (e.g. SolarWinds, Nagios)

I faced a complex situation when troubleshooting network connectivity issues for a remote office.

• Identified potential issues with firewall settings

• Checked network cables and connections

• Analyzed network traffic to pinpoint the bottleneck

• Collaborated with network team to resolve the issue

Ping command is used to test the reachability of a host on an IP network.

• Ping command sends ICMP echo request packets to the target host

• It waits for ICMP echo reply packets to confirm the host's availability

• Ping command helps in troubleshooting network connectivity issues

• It can also be used to measure round-trip time between the source and target host

IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPv4 supports around 4.3 billion unique addresses while IPv6 supports an astronomical number of unique addresses.

• IPv4 has a header length of 20 bytes while IPv6 has a fixed header length of 40 by...read more

Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.

• Active Directory is used to centrally manage and authenticate users, computers, and other network resources in a Windows domain environment.

• It provides a hierarchical structure of objects, such as users, groups, and organizational units (OUs), which can be organized and managed based on the organization's nee...read more

DNS stands for Domain Name System. It is a decentralized system that translates domain names into IP addresses.

• DNS is used to resolve domain names to their corresponding IP addresses.

• It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

• DNS operates through a hierarchical structure of servers, including authoritative DNS servers, recursive DN...read more

Exchange Server is a Microsoft email server solution that provides email, calendar, contacts, and task management functionalities.

• Microsoft email server solution

• Provides email, calendar, contacts, and task management

• Used for communication and collaboration within organizations

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Outlook Offline Storage Table and is used for offline access to email data.

• PST stands for Personal Storage Table and is used to store email data locally on a user's computer.

• OST files are typically used in conjunction with Exchange Server for offline access to emails.

• PST files can be imported/exported to backup or transfer email d

I am a dedicated IT professional with strong problem-solving skills and a passion for helping others.

• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills for assisting users remotely or in person

• Certified in ITIL Foundation for IT Service Management