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SmartWorld Developers CRM Interview Questions and Answers

Updated 2 Oct 2022

SmartWorld Developers CRM Interview Experiences

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CRM Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. How can we enhance the customer experience
  • Ans. 

    Enhance customer experience by personalizing interactions, improving communication, and providing exceptional service.

    • Use customer data to personalize interactions and offer tailored solutions

    • Improve communication channels and response times

    • Provide exceptional service by going above and beyond customer expectations

    • Offer loyalty programs and incentives to reward and retain customers

    • Collect and act on customer feedback t

  • Answered by AI
  • Q2. How can we close work in TAT
  • Q3. Training and development
  • Q4. Standard operating process
  • Q5. Team size requirement
  • Q6. Call centre setup inhouse or outbound
  • Ans. 

    It depends on the company's resources and goals.

    • In-house call centers offer more control and customization but require significant investment in infrastructure and staff training.

    • Outsourcing call centers can save costs and provide access to specialized expertise but may result in less control over customer interactions.

    • Consider factors such as budget, staffing, technology, and customer needs when deciding on call cente...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for SmartWorld Developers CRM interview:
  • CRM process
  • Project Development
  • Customer Engagement
Interview preparation tips for other job seekers - High pace company,lots of energy and positive mind with initiatives is appreciated

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. About Yourself

Interview Preparation Tips

Round: Test
Experience: Test level was medium, as i also sat for mahindra, i found L&T test was harder than mahindra!
Tips: Just study RS agarwal

Round: Group Discussion
Experience: It was easy for me, coz i was aware about tips of GD
Tips: Be the leader, if possibleTalk in between, even if u dont know topic much
Duration: 20 minutes

Round: Interview
Experience: This question was damn easy for me, coz i can talk more based on my activities & resume
Tips: Dont hesitate, stay calm & describe yourself, but not family background

General Tips: Be yourself, no technical knowledge is required(depends on panel u get)
Skill Tips: ""
College Name: IIT Roorkee
Motivation: To get placed!

I applied via PLACEMENT

Interview Preparation Tips

Round: Technical Interview
Experience: Good detailed interview in terms of technical knowledge
Tips: Should be thorough with the projects you have done during the course

General Tips: be confident of what you put in your resume
Technical knowledge regarding projects undertaken during engineering should be sound
Be confident
Skills: Communication, Thinking capability, knowledge applying capability
College Name: V.E.S Institute Of Technology
Motivation: Opportunity to work in a renowned and core technical company
Funny Moments: We consider the interview panelists to be as tough as our viva externals. Interviewers are mostly on your side(contrary to viva professors :P)

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Ocampo, basic electronics and C

Interview Preparation Tips

Round: Test
Duration: 1 hour
Total Questions: 50

Skills: Embedded Systems, C Programming
College Name: Sahyadri college of engineering

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join the company
  • Ans. 

    I want to join the company because of its innovative projects and strong company culture.

    • I am impressed by the company's track record of successful projects.

    • I believe the company's values align with my own professional goals.

    • I am excited about the opportunity to work with a talented team of professionals.

    • I see great potential for growth and development within the company.

  • Answered by AI
  • Q2. Why should we choose you
  • Ans. 

    I am a dedicated and hardworking individual with relevant skills and experience.

    • I have a strong work ethic and am committed to delivering high-quality results.

    • I have relevant experience and skills that align with the requirements of the position.

    • I am a quick learner and adaptable to new environments.

    • I am passionate about the industry and eager to contribute to the team.

  • Answered by AI
  • Q3. What profile would you like to like to work in
  • Ans. 

    I would like to work in a marketing and communications profile.

    • Experience in creating marketing campaigns

    • Strong communication skills

    • Ability to analyze market trends and consumer behavior

    • Proficiency in social media and digital marketing

    • Collaboration with cross-functional teams

  • Answered by AI

Interview Preparation Tips

College Name: NIT Kurukshetra

Interview Questionnaire 

3 Questions

  • Q1. What is android architecture stack?
  • Ans. 

    Android architecture stack is a set of layers that make up the Android operating system.

    • The stack includes four main layers: Linux kernel, native libraries, Android runtime, and application framework.

    • The Linux kernel provides low-level system functionality.

    • Native libraries are written in C or C++ and provide access to hardware-specific features.

    • The Android runtime includes the Dalvik virtual machine and core libraries.

    • ...

  • Answered by AI
  • Q2. What is AIDL?
  • Ans. 

    AIDL stands for Android Interface Definition Language, used for inter-process communication in Android.

    • AIDL is used to define the interface between client and service in Android.

    • It allows communication between different processes in Android.

    • AIDL is used to pass complex data types between processes.

    • AIDL is similar to Remote Procedure Call (RPC) in other programming languages.

    • Example: AIDL is used in Android to implement...

  • Answered by AI
  • Q3. What is hash set and hash map
  • Ans. 

    Hash set and hash map are data structures used to store key-value pairs for efficient retrieval.

    • Hash set stores unique values without any specific order.

    • Hash map stores key-value pairs and allows fast retrieval of values based on keys.

    • Both use hashing to map keys to their corresponding values.

    • In Java, HashSet and HashMap are implementations of these data structures.

  • Answered by AI

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Work Experience related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your resume well in line to your experience

I applied via Company Website and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

About experience and scope of work current organization and civil engineering related questions.

Round 3 - HR 

(2 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Deep knowledge of civil engineering field management and quality .

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical
  • Q2. HR

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is simply a formal discussion for knowing about candidates' communication & soft skill. It describes that how you present yourself .
Interview comprises "inter + view". So, interviewer only wants that candidate should according to job profile.

I applied via Naukri.com and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Concrete rate breakup, Asking rate
  • Q2. Unique thumbrules breakup and unit conversion

Interview Preparation Tips

Interview preparation tips for other job seekers - I explained the concrete breakup with the margin of sub contractor, also explain the subcontractor unit rate breakup and Asking rate is anything like in cricket how many balla are remaining and how much u need to score more. Like.

Joining in L&T is my (No) for evey civil engineers dream..
Thumbrules break up
Rebar - (D2/162) ----(Area x Lengh x 7850).
Like

SmartWorld Developers Interview FAQs

How many rounds are there in SmartWorld Developers CRM interview?
SmartWorld Developers interview process usually has 2 rounds. The most common rounds in the SmartWorld Developers interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in SmartWorld Developers CRM interview?

Some of the top questions asked at the SmartWorld Developers CRM interview -

  1. How can we enhance the customer experie...read more
  2. Call centre setup inhouse or outbo...read more
  3. Standard operating proc...read more

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