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SmartWorld Developers CRM Interview Questions and Answers

Updated 2 Oct 2022

SmartWorld Developers CRM Interview Experiences

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CRM Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(6 Questions)

  • Q1. How can we enhance the customer experience
  • Ans. 

    Enhance customer experience by personalizing interactions, improving communication, and providing exceptional service.

    • Use customer data to personalize interactions and offer tailored solutions

    • Improve communication channels and response times

    • Provide exceptional service by going above and beyond customer expectations

    • Offer loyalty programs and incentives to reward and retain customers

    • Collect and act on customer feedback t

  • Answered by AI
  • Q2. How can we close work in TAT
  • Q3. Training and development
  • Q4. Standard operating process
  • Q5. Team size requirement
  • Q6. Call centre setup inhouse or outbound
  • Ans. 

    It depends on the company's resources and goals.

    • In-house call centers offer more control and customization but require significant investment in infrastructure and staff training.

    • Outsourcing call centers can save costs and provide access to specialized expertise but may result in less control over customer interactions.

    • Consider factors such as budget, staffing, technology, and customer needs when deciding on call cente...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for SmartWorld Developers CRM interview:
  • CRM process
  • Project Development
  • Customer Engagement
Interview preparation tips for other job seekers - High pace company,lots of energy and positive mind with initiatives is appreciated

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. The will ask you to technical
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Technically and mathematics and our I q test

Round 3 - HR 

(3 Questions)

  • Q1. Technically and basically
  • Q2. What about the drawing and detail of project and quantity how can be measure
  • Ans. 

    Measurements for project drawings and quantities can be determined through detailed analysis and calculations.

    • Measurements can be taken directly from the project drawings using scales and measuring tools.

    • Quantities can be calculated based on the dimensions provided in the drawings.

    • Software tools like AutoCAD and Revit can also be used to accurately measure quantities and dimensions.

    • Bill of Quantities (BOQ) can be prepa...

  • Answered by AI
  • Q3. Read the drawing proper and clear the all demarcation and prepare planning

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare confidential and fresh mind don't be afraid
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. They are asking about the project experience with relevant technical questions
Round 3 - HR 

(1 Question)

  • Q1. Salary package and previous company experience certificates

Interview Preparation Tips

Interview preparation tips for other job seekers - They are appointing only experienced guys. Nice company

Interview Questionnaire 

2 Questions

  • Q1. Steel consumption.
  • Q2. 3.5 kg/ sft
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Great overview and opportunities

Round 3 - One-on-one 

(5 Questions)

  • Q1. What is real estate?
  • Ans. 

    Real estate refers to property consisting of land and the buildings on it, along with its natural resources such as crops, minerals, or water.

    • Real estate includes residential, commercial, and industrial properties.

    • Investing in real estate can provide rental income and potential appreciation in value.

    • Real estate agents help buyers and sellers navigate the buying and selling process.

    • Property management involves overseein

  • Answered by AI
  • Q2. Type of property
  • Ans. 

    Residential and commercial properties

    • Residential properties include houses, apartments, and condos

    • Commercial properties include office buildings, retail spaces, and warehouses

  • Answered by AI
  • Q3. What is your sales strategy
  • Ans. 

    My sales strategy involves building strong relationships with clients, understanding their needs, and providing tailored solutions.

    • Focus on building long-term relationships with clients

    • Understand the needs and pain points of each client

    • Provide personalized solutions to address client's specific needs

    • Regularly follow up with clients to ensure satisfaction and identify new opportunities

    • Utilize data and analytics to track

  • Answered by AI
  • Q4. Project and product knowledge
  • Q5. Why do you interestedin Real

Interview Preparation Tips

Interview preparation tips for other job seekers - Fine
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Nov 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

There are 8 candidates in my gd round. Topic was given by recruiter was emerging technology. I have successfully done my gd round.

Round 3 - HR 

(2 Questions)

  • Q1. Firstly I have done my personal introduction after that he asked why are you want sales profile
  • Q2. Second he asked suppose you are admission councillor in your organisation the how you can convence the students for taking admission
Round 4 - One-on-one 

(1 Question)

  • Q1. In this CEO round he asked explain your internship experience

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all during the interview confidence is most important and what you talk be loudly and clearly without any hesitation.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Group Discussion 

It was Good and average

Round 2 - HR 

(1 Question)

  • Q1. Introduction, goals, why sales etc.
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why sales, interest etc.
  • Ans. 

    I am passionate about building relationships, meeting new people, and helping customers find solutions to their needs.

    • Enjoy interacting with people and building relationships

    • Thrilled by the challenge of meeting sales targets

    • Love the opportunity to help customers find solutions to their problems

  • Answered by AI
  • Q2. Sale something with expression
  • Ans. 

    I would like to introduce you to our latest product, which has been receiving rave reviews from customers.

    • Highlight the unique features and benefits of the product

    • Share customer testimonials or success stories

    • Offer a special promotion or discount to entice the customer to make a purchase

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Job kyon change kerna cahate ho
  • Q2. Kya salary accept hai appka
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Work experience
Round 2 - One-on-one 

(1 Question)

  • Q1. How to Handel the customer
  • Ans. 

    Handling customers involves active listening, empathy, problem-solving, and building relationships.

    • Listen actively to understand the customer's needs and concerns.

    • Show empathy and understanding towards the customer's situation.

    • Provide solutions to address the customer's issues or requirements.

    • Build rapport and trust with the customer to create a positive relationship.

    • Handle objections calmly and professionally.

    • Follow u...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Joining date and salary discussion

SmartWorld Developers Interview FAQs

How many rounds are there in SmartWorld Developers CRM interview?
SmartWorld Developers interview process usually has 2 rounds. The most common rounds in the SmartWorld Developers interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in SmartWorld Developers CRM interview?

Some of the top questions asked at the SmartWorld Developers CRM interview -

  1. How can we enhance the customer experie...read more
  2. Call centre setup inhouse or outbo...read more
  3. Standard operating proc...read more

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