Sky Dream Projects Mentor Trainer Interview Questions and Answers

It was around 20 minutes

Time was around 20 minutes for the same

Q1. What is refraction
Ans. 
Refraction is the bending of light as it passes from one medium to another.
• Refraction occurs when light travels from one medium to another with a different density.

• The speed of light changes as it moves through different mediums, causing it to bend.

• Examples of refraction include the bending of light in water or a prism splitting white light into its colors.
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Q2. What is density
Ans. 
Density is a measure of how much mass is contained in a given volume.
• Density is calculated by dividing the mass of an object by its volume.

• Common units for density include g/cm^3 or kg/m^3.

• For example, water has a density of 1 g/cm^3, while gold has a density of 19.3 g/cm^3.
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Topic was should addhar card be mandatory in banks

Q1. Why do you want to join byjus?
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Q2. Are you aware about the job role?
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Q1. What is customer support?
Ans. 
Customer support is the assistance provided to customers before, during, and after a purchase.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It can be provided through various channels such as phone, email, chat, and social media.

• Customer support aims to ensure customer satisfaction and retention.

• Examples include troubleshooting technical problems, processing returns, and providing prod
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Q2. Difference between customer support and customer service
Ans. 
Customer support focuses on resolving issues and providing technical assistance, while customer service focuses on building relationships and enhancing customer satisfaction.
• Customer support involves addressing technical issues and providing solutions.

• Customer service focuses on building relationships and enhancing customer satisfaction.

• Customer support may involve troubleshooting software or hardware problems.

• Customer...read more
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Q1. Covinceing skills how to manager a customer
Ans. 
Convincing skills are essential to effectively manage a customer by understanding their needs and providing solutions.
• Listen actively to the customer's concerns and needs

• Empathize with the customer to build rapport

• Present solutions that address the customer's specific needs

• Handle objections calmly and provide relevant information to overcome them

• Follow up with the customer to ensure satisfaction
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Q2. Scenioreo questions, why do u join byjus
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Q1. Whether you are vaccinated ( a recent virus spread in our country)or not? List out the technical features of the apps recently invented.
Ans. 
I'm sorry, but the question about vaccination and the question about technical features of recently invented apps are not related. Could you please clarify which question you would like me to answer?
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Q2. Are you educated?checked the interviewee's literacy.
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Q3. Checked whether am I able to do the job in an eco-friendly manner.
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Q1. Whether you are willing to do this job or not.
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Q1. *whether you are self sufficient or not?
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Q2. Any traumas do you have?
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Q3. Do you have any self supporting system?
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Q1. Scenario based questions regarding students
Ans. The way of convincing the child
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Q2. Raport building with student
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Q3. Explained briefly regarding
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Q1. Questions based on scenarios
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Q2. Given the satisfied answer
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Q1. Regarding job description
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Q2. First understood reagarding job description,later explained clearly
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