Siddhi Pharma Retention Manager Interview Questions and Answers

Q1. Tell us about yourself?
Ans. 
Experienced customer service professional with a passion for building relationships and driving customer loyalty.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Proven track record of increasing customer retention rates

• Passionate about delivering exceptional customer experiences

• Previous experience in implementing customer loyalty programs
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Q2. Why are you applying for this?
Ans. 
I am passionate about building strong relationships with customers and helping them achieve their goals.
• I have a background in customer service and enjoy working with people.

• I believe in the importance of retaining customers and ensuring their satisfaction.

• I am excited about the opportunity to make a positive impact on customer retention at this company.
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Q1. Tell us about you more?
Ans. 
I am a dedicated and experienced customer retention executive with a proven track record of increasing customer loyalty and satisfaction.
• I have X years of experience in customer retention roles

• I have successfully implemented strategies to reduce customer churn by X%

• I excel in building strong relationships with customers through personalized communication and follow-up

• I am proficient in analyzing customer data to identi
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Q2. What do you like and tell us a few words on it? eg: book; tell us about the book
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Q1. They give you 4 topic and you have to choose one for writing process.
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Q1. Mock questions for retaining the customer
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Q1. Experience check is done and English fluency
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Versant round is taken and logical test

Q1. Team manager takes the round to take mock call
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Q2. Which company is switched
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Q3. What makes you join this company
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Q4. What do you know about retention process and company that we provide service for
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Q1. About yourself What do you know about retentions? How will you convice the customer to stay with our company Mock call How comfortable are you with shifts Salary expectation
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Speed test, VNA ROUND