Shivalik Small Finance Bank Operations Manager Interview Questions and Answers

Q1. Why should we hire you?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. What are your salary expectations?
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Q5. Why are you looking for a change?
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Q6. Tell me about yourself.
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Q1. Tell us about yourself?
Ans. 
Experienced professional with a background in retail management and a passion for team leadership.
• Started career in retail as a sales associate and worked way up to management roles

• Strong leadership skills demonstrated through successful team management and development

• Passionate about delivering exceptional customer service and driving sales

• Experienced in inventory management, scheduling, and budgeting
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Q2. Tell us about your Previous job roles?
Ans. 
I have held various roles in customer service and retail management, focusing on team leadership and operational efficiency.
• Managed a team of 15 sales associates in a retail store

• Implemented new training programs to improve customer service

• Developed and executed sales strategies to meet and exceed targets

• Responsible for inventory management and merchandising

• Handled customer escalations and resolved issues effectively
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Q1. They asked me to write about a general topic in a essay format to review my communication skill
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Discuss about the merits and demerits of plastic

Q1. General knowledge and communication
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Q2. Personal and research about the interview
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Q1. What is Lan & Wan and
Ans. 
Lan stands for Local Area Network and Wan stands for Wide Area Network.
• Lan is a network that covers a small geographical area, typically within a building or campus.

• Wan is a network that covers a large geographical area, typically spanning multiple cities or countries.

• Lan is usually privately owned and provides high-speed connectivity for devices within a limited area.

• Wan is often provided by telecommunication companie...read more
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Q1. What salary u want and location
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Q1. I was asked for personal information
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Q2. My qualification was asked
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Q1. My work experience was asked
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Q2. I was asked about my salary
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Q1. Our experience related questions and team helping
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Q2. What is the importance of customer relationship management?
Ans. 
Customer relationship management is crucial for building loyalty, increasing customer satisfaction, and driving business growth.
• Enhances customer loyalty by building strong relationships

• Improves customer satisfaction through personalized interactions

• Drives business growth by increasing repeat purchases and referrals

• Helps in understanding customer needs and preferences

• Enables targeted marketing and communication strateg...read more
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