Senco Gold Customer experience Manager Interview Questions and Answers

Q1. About your regular work
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Q1. Regarding your daily routine in previous company
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Its a test based on online Harrison test

Q1. Tell me about yourself
Ans. 
Experienced retail professional with a strong track record of driving sales and leading teams to success.
• Over 5 years of experience in retail management

• Proven ability to increase sales and meet targets

• Skilled in team leadership and development

• Strong customer service focus

• Previously managed a team of 20+ employees at XYZ store
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Q2. Why are you changing you job
Ans. 
Seeking new challenges and opportunities for growth in a larger retail environment.
• Looking for career advancement

• Interested in working with a larger team and more responsibilities

• Seeking new challenges and opportunities for growth
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Q1. What is your weakness
Ans. 
One of my weaknesses is that I can be overly critical of my own work.
• I tend to be a perfectionist and can spend too much time on a task to ensure it is done perfectly.

• I sometimes struggle with delegating tasks because I want to make sure they are done to my high standards.

• I am working on improving my ability to accept constructive criticism and not take it personally.
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Its really tremendous and outstanding. All three Sir's really superb.

Testing about knowledge of gold and Dimond

Maths and reasoning test will be there

First round aptitude test

Q1. How you will handle the store
Ans. 
I will handle the store by ensuring efficient operations, motivating staff, and providing excellent customer service.
• Implementing effective inventory management strategies

• Setting sales targets and monitoring performance

• Training and developing staff to enhance productivity

• Resolving customer complaints and ensuring satisfaction
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Q2. How you increase the sale
Ans. 
To increase sales, I focus on improving customer experience, implementing effective marketing strategies, and training staff to upsell.
• Improve customer experience by providing excellent service and creating a welcoming atmosphere

• Implement effective marketing strategies such as promotions, discounts, and social media campaigns

• Train staff to upsell by highlighting product features and benefits to customers
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Q3. As per the the company sop I'll work for all parameters like team management, stock management,Btl and Atl activities .product knowledge . Display standard.marketing survey like this.
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Q4. Giving product knowledge training to the staff so that people will explain infront of the customer and they will tell about our benifit.aprat from that if customers are getting less .than we will go for at...read more
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Group dicussion with entair team members

Asking to the entair jewellery baground

Topic with the marketing activities

Q1. About self introduction and about Team Handling,how you will increase the sale.
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Q1. Same question what asked in the first round
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Q1. What will be your future plan .
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Q2. In next three year i want yo be a area manager
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Basic store related questions

Q1. Introduce yourself
Ans. 
Experienced retail professional with a proven track record in managing store operations and driving sales growth.
• Over 5 years of experience in retail management

• Strong leadership skills with a focus on team development

• Implemented successful sales strategies resulting in a 10% increase in revenue

• Passionate about delivering exceptional customer service
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Q2. Why you want to switch
Ans. 
Seeking new challenges and growth opportunities in a larger retail environment.
• Looking for a new challenge to further develop my skills and experience

• Interested in the opportunity to lead a larger team and store

• Excited about the potential for career advancement and growth in a larger retail setting
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Q1. Why i hired you
Ans. 
I was hired because of my strong leadership skills, retail experience, and proven track record of driving sales and customer satisfaction.
• Demonstrated ability to lead and motivate a team

• Proven success in increasing sales and profitability

• Strong customer service skills

• Previous experience in retail management

• Excellent communication and problem-solving abilities
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Q2. How to increase store profit
Ans. 
Increasing store profit can be achieved through various strategies such as optimizing inventory, improving customer experience, and implementing effective marketing tactics.
• Optimize inventory levels to reduce carrying costs and minimize stockouts

• Improve customer experience to increase loyalty and repeat business

• Implement effective marketing tactics to attract new customers and drive sales

• Offer promotions and discounts ...read more
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