10+ RSPL Group Interview Questions and Answers

To convert gold customers into diamond customers, personalized communication, exclusive offers, loyalty programs, and exceptional customer service can be employed.

• Implement personalized communication to understand the needs and preferences of gold customers.

• Offer exclusive deals and promotions to incentivize gold customers to upgrade to diamond status.

• Create a loyalty program that rewards frequent purchases and engagement with the brand.

• Provide exceptional customer service to...read more

The price of 24-karat gold is calculated based on the current market value of gold per ounce.

• The price of 24-karat gold is determined by multiplying the weight of the gold in ounces by the current market price of gold per ounce.

• The current market price of gold can be found on financial news websites or by contacting a precious metals dealer.

• For example, if the current market price of gold is $1,500 per ounce and you have 2 ounces of 24-karat gold, the price would be $3,000.

Yes, I can achieve the given target by utilizing my strong communication skills, problem-solving abilities, and dedication to customer satisfaction.

• I have a proven track record of meeting and exceeding targets in my previous roles.

• I am highly motivated and committed to delivering exceptional customer service.

• I am skilled at identifying customer needs and finding effective solutions to meet those needs.

• I believe achieving the target is important as it demonstrates the company'...read more

Yes, I am ready to go out station at Cuttack.

• I am willing to travel for work

• I am prepared for the trip to Cuttack

• I have no prior commitments that would prevent me from traveling

Yes, Senco Gold is a well-known jewelry brand in India known for its exquisite designs and high-quality craftsmanship.

• Senco Gold is a popular jewelry brand in India.

• They are known for their intricate designs and high-quality craftsmanship.

• The brand offers a wide range of jewelry including gold, diamond, and gemstone pieces.

• Senco Gold has a strong presence in the Indian market with multiple stores across the country.

Yes, I have experience in the jewellery sector.

• I have worked as a Customer Delight Executive for a high-end jewellery brand for 2 years.

• I have a good understanding of different types of jewellery and gemstones.

• I have experience in handling customer queries related to jewellery repairs, customization, and purchases.

• I have received training on providing excellent customer service in the jewellery industry.

SOP stands for Standard Operating Procedure, which is a documented step-by-step guide on how to perform a specific task or process.

• SOPs are used to ensure consistency, quality, and compliance in operations.

• They outline the necessary steps, responsibilities, and timelines for completing a task.

• SOPs are commonly used in industries such as healthcare, manufacturing, and customer service.

• For example, a customer service SOP may detail how to handle customer complaints or process r...read more

Liqui Loan is a type of loan provided by Liqui Finance company.

• Liqui Loan is a financial product offered by Liqui Finance for individuals or businesses in need of funds.

• It typically involves borrowing a specific amount of money for a set period of time with agreed-upon terms and interest rates.

• The borrower is required to repay the loan amount along with the interest within the specified time frame.

• Liqui Finance may require collateral or a good credit score for approval of the...read more

Old gold policy refers to the practice of valuing and purchasing old gold items from customers.

• Old gold policy involves assessing the purity and weight of old gold items brought in by customers.

• Customers are offered a price based on the current market value of gold and the purity of the item.

• Some jewelry stores or pawn shops have specific policies for buying old gold from customers.

• Old gold policy may also include options for customers to exchange their old gold for new jewel...read more