i
SAP
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Referral and was interviewed in May 2024. There were 5 interview rounds.
Navigate an issue in a customer call through a case-based scenario
Listen actively to the customer's concerns and questions
Empathize with the customer and acknowledge their frustration
Offer potential solutions or workarounds to address the issue
Seek clarification if needed to fully understand the problem
Follow up with the customer to ensure the issue is resolved to their satisfaction
To check a customer downtime issue, analyze the root cause, gather relevant data, communicate with the customer, and implement a solution.
Identify the root cause of the downtime issue by analyzing logs and monitoring systems.
Gather relevant data such as timestamps of when the downtime occurred, affected systems, and any error messages.
Communicate with the customer to understand the impact of the downtime on their opera...
I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.
I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.
I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
Puzzles, Psychometric Test
I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.
I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.
First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.
I applied via Campus Placement and was interviewed before Jan 2021. There were 2 interview rounds.
Good
based on 1 interview
Interview experience
based on 2 reviews
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