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SAP
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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I applied via Referral and was interviewed in May 2024. There were 5 interview rounds.
Navigate an issue in a customer call through a case-based scenario
Listen actively to the customer's concerns and questions
Empathize with the customer and acknowledge their frustration
Offer potential solutions or workarounds to address the issue
Seek clarification if needed to fully understand the problem
Follow up with the customer to ensure the issue is resolved to their satisfaction
To check a customer downtime issue, analyze the root cause, gather relevant data, communicate with the customer, and implement a solution.
Identify the root cause of the downtime issue by analyzing logs and monitoring systems.
Gather relevant data such as timestamps of when the downtime occurred, affected systems, and any error messages.
Communicate with the customer to understand the impact of the downtime on their opera...
I appeared for an interview in Feb 2017.
I appeared for an interview before May 2016.
based on 1 interview
Interview experience
based on 2 reviews
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Software Developer
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Developer
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| ₹10.2 L/yr - ₹34 L/yr |
Developer Associate
847
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| ₹7.8 L/yr - ₹20.6 L/yr |
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543
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| ₹13.1 L/yr - ₹50 L/yr |
Business Process Consultant
438
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| ₹10 L/yr - ₹40 L/yr |
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