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SAMCO Securities Customer Support Officer Interview Questions and Answers

Updated 9 Feb 2024

SAMCO Securities Customer Support Officer Interview Experiences

1 interview found

Customer Support Officer Interview Questions & Answers

user image Anonymous

posted on 9 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
  • Ans. Why you interested in this post
    • Answered Anonymously
    Add your answer
Round 2 - mok calls 

(1 Question)

  • Q1. Roll play for customer support
  • Ans. 

    Customer support role play

    • Listen actively to the customer's issue

    • Empathize with the customer and show understanding

    • Ask clarifying questions to gather more information

    • Provide clear and concise solutions or options

    • Offer additional assistance or follow-up if needed

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
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Interview questions from similar companies

Customer Service Officer Interview Questions & Answers

OSB India user image Anonymous

posted on 25 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Explain about your professional experience
    • Add your answer
Round 2 - Aptitude Test 

Versant test. Minimum cutoff is 65/100

Round 3 - Behavioral 

(2 Questions)

  • Q1. Walk me through your resume?
    • Add your answer
  • Q2. Given scenarios and asked how you deal with that scenario?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with the answers and go through the JD throughly

Customer Care Executive Interview Questions & Answers

SHARE Microfin user image Anonymous

posted on 6 Nov 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. General questions about yourself?
    • Add your answer
  • Q2. Why do you want to join this company after you qualifying this much of education?
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. What do you know about your field or you applied position ?
    • Add your answer
  • Q2. Why you choose this company what do you know about the company ?
    • Add your answer
  • Q3. Some methodology questions
    • Add your answer

Customer Service Associate Interview Questions & Answers

OSB India user image Anonymous

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

    • Answered by AI
    Add your answer
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Strategies for managing customer experience in account management.

Customer Service Manager Interview Questions & Answers

Home First Finance Company India user image shweta amgaonkar

posted on 27 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why should we hire
  • Ans. 

    I have a proven track record of delivering exceptional customer service, leading teams to success, and improving customer satisfaction.

    • I have X years of experience in customer service management.

    • I have successfully implemented strategies that have improved customer satisfaction ratings by X%.

    • I have a strong leadership skills and have effectively managed and motivated teams to achieve goals.

    • I am passionate about providi...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Introduce youself
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
    • Add your answer

Customer Support Executive Interview Questions & Answers

OSB India user image Anonymous

posted on 31 Dec 2022

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General self introduction
    • Add your answer
Round 3 - Aptitude Test 

Versant Test English grammar and pronounciation

Round 4 - One-on-one 

(1 Question)

  • Q1. Operations Manager round everything about us n previous work experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NEVER AGREE FOR A THIRD PARTY PAYROLL always go for it if it's direct hire from OSB INDIA

Customer Service Executive Interview Questions & Answers

Indel Money user image Anonymous

posted on 22 Apr 2021

Interview Questionnaire 

4 Questions

  • Q1. What is NBFC?
  • Ans. 

    NBFC stands for Non-Banking Financial Company.

    • NBFCs are financial institutions that offer banking services without holding a banking license.

    • They provide services like loans, credit facilities, retirement planning, and investment advice.

    • NBFCs are regulated by the Reserve Bank of India (RBI) and are required to maintain a minimum capital adequacy ratio.

    • Examples of NBFCs in India include Bajaj Finserv, Mahindra & Mahindr

    • Answered by AI
    Add your answer
  • Q2. Non banking financial company
    • Add your answer
  • Q3. What is an insurance?
  • Ans. 

    Insurance is a contract between an individual and an insurance company to protect against financial loss.

    • Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.

    • The individual pays a premium to the insurance company in exchange for coverage.

    • The insurance company assumes the risk of financial loss and pays out claims when necessary.

    • Types of insurance include ...

    • Answered by AI
    Add your answer
  • Q4. Insurance is a financial security
    • Add your answer
More about working at SAMCO Securities

SAMCO Securities Interview FAQs

How many rounds are there in SAMCO Securities Customer Support Officer interview?
SAMCO Securities interview process usually has 2 rounds. The most common rounds in the SAMCO Securities interview process are HR.

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SAMCO Securities Customer Support Officer Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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