30+ Marsh McLennan Interview Questions and Answers

I am selecting non voice process because of my strong analytical skills and preference for working on data-driven tasks.

• Prefer working with data-driven tasks

• Strong analytical skills

• Comfortable with non-verbal communication methods

Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.

• Assist customers with inquiries, complaints, and issues

• Provide information about products or services

• Resolve customer concerns and escalate issues if necessary

• Maintain customer records and follow up on customer interactions

• Ensure customer satisfaction and retention

DMAIC is a data-driven improvement cycle used in Six Sigma methodology to improve processes.

• Define: Identify the problem and set project goals.

• Measure: Collect data to understand current process performance.

• Analyze: Identify root causes of issues and develop solutions.

• Improve: Implement and test solutions to improve the process.

• Control: Establish controls to sustain improvements over time.

• Example: Using DMAIC to reduce defects in a manufacturing process by analyzing data and ...read more

The keys for copy and paste are Ctrl+C and Ctrl+V.

• To copy, select the text or item and press Ctrl+C

• To paste, place the cursor where you want to paste and press Ctrl+V

• These shortcuts work on most operating systems and applications

The findings during assessment revealed a lack of communication among team members and a need for more efficient project tracking.

• Lack of communication among team members was identified as a key issue

• There was a need for more efficient project tracking tools and processes

• Some team members lacked the necessary skills or training for their roles

User access management control is the process of regulating and monitoring access to a system or network by users.

• It involves setting up user accounts with appropriate permissions and restrictions.

• It includes authentication methods such as passwords, biometrics, or two-factor authentication.

• User access management control also involves monitoring user activity and enforcing security policies.

• Examples include role-based access control (RBAC), access control lists (ACLs), and si...read more

To create policy, research, analysis, drafting, consultation, and approval are required.

• Research on the topic to understand the issue and potential solutions

• Analysis of the research findings to determine the best course of action

• Drafting the policy document with clear objectives, guidelines, and procedures

• Consultation with stakeholders, experts, and affected parties for feedback and input

• Approval of the policy by relevant authorities or decision-makers

To conduct a PIP, set clear goals, provide support, monitor progress, and give feedback. If unsuccessful, consider termination or further training.

• Set clear goals and expectations for improvement

• Provide support and resources to help the employee succeed

• Regularly monitor progress and provide feedback

• If PIP is unsuccessful, consider termination or additional training

• Document all steps taken during the PIP process

During lockdown, it is important to stay productive, maintain a routine, stay connected with loved ones, and take care of mental and physical health.

• Create a daily schedule to maintain productivity and structure

• Stay connected with friends and family through video calls or messages

• Engage in hobbies or activities that bring joy and relaxation

• Exercise regularly to take care of physical health

• Practice mindfulness or meditation to manage stress and anxiety

Health insurance is a type of insurance coverage that pays for medical and surgical expenses incurred by the insured.

• Provides financial protection against high medical costs

• Covers a range of medical services such as doctor visits, hospital stays, prescription drugs, and preventive care

• Can be obtained through employers, government programs, or purchased individually

Insurance is a financial product that provides protection against specific risks in exchange for payment of a premium.

• Insurance is a contract between an individual or entity and an insurance company.

• The individual or entity pays a premium to the insurance company in exchange for coverage against specific risks.

• Types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance helps individuals and businesses manage risk and protect a...read more

Sagility is the combination of stability and agility in a process or organization.

• Sagility involves maintaining a strong foundation while also being able to adapt quickly to changes.

• It is important for organizations to be sagile in order to stay competitive in a rapidly changing market.

• Examples of sagility include having standardized processes in place while also being able to quickly pivot to meet customer demands.

• Sagility helps organizations balance the need for stability w...read more

The findings include key insights and conclusions from the research or analysis conducted.

• Findings highlight key trends and patterns identified during the project.

• Conclusions drawn from the data collected and analyzed.

• Recommendations based on the findings to improve project outcomes.

• Implications of the findings on future project planning and execution.

I will speak about my passion for photography and how it allows me to capture special moments and express my creativity.

• Photography is my passion since childhood

• I love capturing special moments and emotions through my lens

• It allows me to express my creativity and vision

• I enjoy experimenting with different techniques and styles

• Photography is not just a hobby for me, it's a way of life

Control is the process of monitoring and influencing the performance of a project to ensure it meets its objectives.

• Control involves comparing actual performance to planned performance

• It also involves taking corrective actions to address any deviations from the plan

• Control helps in ensuring that the project stays on track and achieves its goals

• Examples of control measures include regular progress reports, milestone tracking, and budget monitoring

Sagility is a customer care company known for providing non-voice support services to various industries.

• Sagility offers customer care services such as email support, chat support, and social media management.

• The company focuses on providing efficient and personalized customer service to enhance customer satisfaction.

• Sagility has a team of trained professionals who handle customer queries and concerns effectively.

• They work with clients from diverse industries including e-comm...read more

Six Sigma and Lean are methodologies used to improve processes and reduce waste in organizations.

• Six Sigma is a data-driven approach to process improvement, focusing on reducing defects and variation.

• Lean is a methodology that aims to maximize customer value while minimizing waste.

• Both Six Sigma and Lean can be used together to achieve operational excellence in organizations.

• Examples of Six Sigma tools include DMAIC (Define, Measure, Analyze, Improve, Control) and statistical...read more

Reviewing policies involves analyzing, updating, and ensuring compliance with regulations and best practices.

• Analyze current policies to identify gaps or areas for improvement

• Update policies to reflect changes in regulations or best practices

• Ensure policies are communicated effectively to all stakeholders

• Regularly review policies to ensure ongoing compliance

• Example: Reviewing a company's data security policy to ensure it aligns with GDPR regulations

ROM stands for Read-Only Memory, a type of non-volatile memory that is used in computers and other electronic devices.

• ROM is a type of memory that retains data even when the power is turned off.

• It is used to store firmware and software programs that are essential for the device to function.

• Examples of ROM include BIOS in computers and firmware in smartphones.

• ROM is different from RAM (Random Access Memory) which is volatile and loses data when power is turned off.

Attrition management refers to the process of identifying, analyzing, and reducing employee turnover within an organization.

• Identifying reasons for attrition such as low job satisfaction, lack of career growth opportunities, or poor work-life balance

• Analyzing data to understand trends and patterns in employee turnover

• Implementing strategies to improve employee retention, such as offering training and development programs, conducting stay interviews, or providing competitive c...read more

I handle stress by practicing mindfulness, exercising regularly, and seeking support from loved ones.

• Practicing mindfulness through meditation and deep breathing exercises

• Exercising regularly to release endorphins and reduce stress levels

• Seeking support from loved ones by talking about my feelings and seeking advice

• Taking breaks when needed to relax and recharge

BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.

• BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more

• Outsourcing to BPO companies can help businesses save costs and focus on core activities

• Examples of BPO companies include Teleperformance, Convergys, and Accenture

Best practices in RPA include thorough process analysis, proper documentation, regular testing, and continuous improvement.

• Thoroughly analyze processes before automating to identify inefficiencies and opportunities for improvement

• Document processes and automation workflows clearly for easy maintenance and troubleshooting

• Regularly test and validate automation to ensure accuracy and reliability

• Continuously improve automation by monitoring performance and seeking feedback from u...read more

NSS stands for National Service Scheme, a voluntary organization that aims to develop student's personality through community service.

• NSS is a youth-focused organization in India

• It promotes social welfare activities and community service

• Students participate in various projects like blood donation camps, tree planting, and literacy programs

Current CTC is INR 8 LPA and expected CTC is INR 10 LPA.

• Current CTC: INR 8 LPA

• Expected CTC: INR 10 LPA

The village is a close-knit community with a strong sense of tradition and history.

• The village has a population of around 500 residents.

• The village is known for its annual harvest festival, which attracts visitors from neighboring towns.

• The village has a small clinic that provides basic medical care to residents.

• The village is surrounded by lush greenery and rolling hills, making it a picturesque location for outdoor activities.

Pareto Chart is a type of chart that combines a bar graph and a line graph to highlight the most significant factors in a dataset.

• Pareto Chart is used to prioritize issues by identifying the most significant factors that contribute to a problem.

• It follows the 80/20 rule, where 80% of the effects come from 20% of the causes.

• The bars on the chart represent the frequency or impact of each factor, while the line graph shows the cumulative percentage of the total.

• For example, in s...read more

Career gap can occur due to various reasons such as personal reasons, further education, or job search difficulties.

• Career gap can be due to personal reasons such as taking time off to care for a family member or dealing with health issues.

• Further education or skill development can also lead to a career gap as individuals may take time off to pursue higher education or attend training programs.

• Job search difficulties, such as being laid off or struggling to find a new job, ca...read more

The 2022 coding guidelines provide updates and changes to the coding process for medical professionals.

• The guidelines include new codes for COVID-19 vaccines and monoclonal antibodies.

• There are also changes to the evaluation and management codes.

• The guidelines emphasize the importance of accurate and complete documentation.

• Medical coders must stay up-to-date with the latest changes to ensure compliance and accuracy.

My future goal is to become a Chief Executive Officer of a large healthcare organization, leading strategic initiatives and driving positive change.

• Obtain advanced degrees in healthcare administration or business management

• Gain experience in various leadership roles within healthcare organizations

• Develop strong communication and decision-making skills

• Network with industry professionals and mentors for guidance and support

Transportation plays a crucial role in connecting people and goods from one place to another.

• Transportation is essential for commuting to work, school, or other destinations.

• Different modes of transportation include cars, buses, trains, airplanes, and bicycles.

• Public transportation systems help reduce traffic congestion and pollution.

• Transportation infrastructure such as roads, bridges, and airports are vital for efficient travel.

• Emerging technologies like electric vehicles a...read more

Healthcare is the maintenance or improvement of health through the prevention, diagnosis, treatment, and recovery of illness and injury.

• Healthcare involves a wide range of services including medical, dental, mental health, and pharmaceutical care.

• It encompasses preventive care such as vaccinations and screenings, as well as acute care for illnesses and injuries.

• Healthcare providers include doctors, nurses, pharmacists, therapists, and other professionals who work together to ...read more