Ruloans ORM Executive Interview Questions and Answers

Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Q1. What is invoicing
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Invoicing is the process of sending a bill to a customer for goods or services provided.
• Invoicing includes details such as the quantity of items, price per item, total amount due, payment terms, and payment instructions.

• It is an important part of the billing process for businesses to receive payment for their products or services.

• Invoices can be sent electronically or in paper format.

• Invoicing helps businesses keep tra...read more
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Q2. What id3 way matching
Ans. 
3-way matching is a process used in accounting to ensure that the three documents - purchase order, invoice, and receiving report - match.
• Three documents involved: purchase order, invoice, and receiving report

• Ensures accuracy and prevents fraud

• Helps in verifying the quantity, price, and terms of the transaction
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Q3. Types of po number
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Types of PO numbers include standard PO numbers, blanket PO numbers, and contract PO numbers.
• Standard PO numbers are used for one-time purchases.

• Blanket PO numbers are used for multiple purchases over a period of time.

• Contract PO numbers are used for purchases based on a specific contract agreement.
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Q4. What do you understand p2p
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P2P stands for peer-to-peer, a decentralized communication model where two or more parties interact directly with each other.
• P2P networks allow users to share resources, such as files or bandwidth, without the need for a central server.

• Examples of P2P networks include BitTorrent for file sharing and Bitcoin for cryptocurrency transactions.

• P2P communication can be more secure and efficient than traditional client-server
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Q5. Difference in po and invoice
Ans. 
PO is a purchase order issued by a buyer to a seller, outlining the products or services to be purchased. An invoice is a bill issued by the seller to the buyer, requesting payment for the products or services provided.
• Purchase Order (PO) is issued by the buyer to the seller, specifying the products or services to be purchased.

• Invoice is issued by the seller to the buyer, requesting payment for the products or services...read more
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Q1. What is your name
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Q2. What is your profile
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Q1. What is the current Assets Under Management (AUM)?
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Q2. General questions about market
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Q1. Introduction about yourself.
Ans. 
I am an experienced Operations Executive with a strong background in managing operations and driving efficiency.
• Over 10 years of experience in operations management

• Proven track record of improving operational processes and reducing costs

• Expertise in strategic planning, resource allocation, and team leadership

• Implemented lean methodologies resulting in a 20% increase in productivity

• Managed cross-functional teams and suc...read more
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Q2. What do you know about stock market?
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The stock market is a platform where shares of publicly traded companies are bought and sold.
• Stock market is a place where investors buy and sell shares of publicly traded companies

• It provides a platform for companies to raise capital by issuing stocks

• Stock prices are influenced by various factors such as company performance, economic conditions, and investor sentiment

• Investors can make profits by buying stocks at a lo...read more
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Q3. Whether you have worked earlier or are you a fresher?
Ans. 
I have worked earlier in operations roles.
• I have experience working in operations roles in previous companies.

• I have successfully managed operations teams and processes.

• I have implemented process improvements to increase efficiency and productivity.

• I have a track record of meeting operational targets and delivering results.

• I have experience in analyzing data and making data-driven decisions.

• I have strong leadership and...read more
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Q1. Tell me about your self
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Q2. Tell me about your experience
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Q1. How to apply Vlookup
Ans. 
Vlookup is a function in Excel used to search for a value in a table and return a corresponding value from another column.
• Open Excel and select the cell where you want the result to appear

• Type =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value is the value to search for

• table_array is the range of cells containing the data

• col_index_num is the column number in the table_array from which to ret...read more
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Q2. How to apply pivot
Ans. 
Pivot can be applied in Excel to summarize and reorganize data.
• Select the data you want to pivot

• Go to the 'Insert' tab and click on 'PivotTable'

• Choose where you want the PivotTable to be placed

• Drag and drop fields into the 'Rows', 'Columns', and 'Values' areas to organize the data

• Apply filters and formatting as needed
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Like reasoning, maths, nbfc related questions

Q1. Computer test like nbfc related
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Q1. Why we choose to you in our company. Etc etc
Ans. 
I am a dedicated and experienced customer care executive with a proven track record of providing exceptional service and resolving customer issues efficiently.
• I have a strong background in customer service, with X years of experience in handling customer inquiries and complaints.

• I am skilled in communication and problem-solving, which are essential qualities for a customer care executive.

• I have received positive feedba...read more
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