Royale Touche Laminates Office Assistant Interview Questions and Answers

Q1. Why should we hire u at this salary package?
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Q2. Will you be staying with us for next 5 years
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Q1. Why are your requesting for such a high salary hike of 25%
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Q2. Can you join us within a month?
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Q1. Personal and professional questions asked by HR executive.
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Q1. Details of Previously worked projects
Ans. 
Managed multiple projects in retail industry focusing on improving customer experience and increasing sales.
• Implemented new customer loyalty program resulting in 20% increase in repeat customers

• Led team in redesigning store layout to optimize traffic flow and increase sales by 15%

• Collaborated with marketing department to launch successful promotional campaigns
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Q2. Question related to job role
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Q3. Head of the department and subordinate took the interview.
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Q1. Throughly interviewed for past experience and current job role, some technical part also with HR Head
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Q1. Interview with plant head
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Q1. Payroll, Compliance, Talent acquisition
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Q2. Contract Labour Management, Administration
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Q1. Question about Administration, Grievance Handling,Compiance
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Q1. IT Audits and Compliances
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Q2. IT Infrastructure and Operations management systems based on the ITIL, ITSM concepts
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Q1. SAP basis Administrator
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Q2. Cloud concepts and Projects
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Q1. Salary Negotiation
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Q2. Joining Period and notice period
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Q1. Tell about typing speed
Ans. 
My typing speed is 80 words per minute with 98% accuracy.
• Typing speed: 80 words per minute

• Accuracy: 98%

• Experience with typing reports, emails, and documents efficiently
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Q2. How to handle late delivery
Ans. 
Handle late delivery by communicating with the customer, offering solutions, and ensuring future deliveries are on time.
• Communicate with the customer about the delay and apologize for the inconvenience.

• Offer solutions such as a discount on the next purchase or expedited shipping.

• Ensure future deliveries are on time by monitoring the process closely and addressing any issues promptly.
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Easy. Trick questions

Q1. Personality, experience
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Q2. Mock call for sales
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I will demonstrate a mock sales call
• Start by greeting the customer and introducing yourself

• Ask open-ended questions to understand the customer's needs

• Highlight the benefits of the product or service

• Overcome any objections the customer may have

• Close the call by summarizing the key points and asking for the sale
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Q1. Related to warehouse
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Q1. Job relocation can be managed or not ?
Ans. 
Job relocation can be managed depending on various factors.
• Relocation can be managed if the company has a policy in place for it.

• The employee should be willing to relocate and should have a valid reason for it.

• The cost of relocation should be considered by the company.

• The employee should be given enough time to prepare for the move.

• The company should provide assistance in finding housing and settling in the new locatio
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Q2. Any expertise for this position ?
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Q3. Knowledge about industry
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Q1. Key areas looking after, knowledge about GeM ? contacts with old customers etc.
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