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I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.
Yes, I have worked on ticketing tools such as Zendesk and Freshdesk.
I have experience in managing and resolving customer queries through ticketing tools.
I am proficient in using Zendesk and Freshdesk to track and prioritize customer issues.
I have also worked on customizing ticketing workflows and automating responses.
For example, I have used Zendesk to create macros for frequently asked questions and automate responses...
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I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
General questions , maths ,GI, basic networking
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Desktop Support Engineer
186
salaries
| ₹1.1 L/yr - ₹4.1 L/yr |
Desktop Support Engineer L2
100
salaries
| ₹1.2 L/yr - ₹3.8 L/yr |
Network Engineer
98
salaries
| ₹1.5 L/yr - ₹6 L/yr |
Application Support Engineer
86
salaries
| ₹1.7 L/yr - ₹3.2 L/yr |
Technical Support Engineer
36
salaries
| ₹1.7 L/yr - ₹5.2 L/yr |
TCS
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Wipro
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