Reliance Retail Store Executive Interview Questions and Answers

Online assignment ,was 50 question no nagative marks.

Topic was "Customer service "

Case study with buisness growth

Q1. How to Annalise the buisness profit and loss,if found loss how to become a profitable.
Ans. 
Analyzing business profit and loss involves reviewing financial statements, identifying areas of improvement, and implementing strategies to increase profitability.
• Review financial statements such as income statement, balance sheet, and cash flow statement to identify areas of loss

• Analyze key performance indicators (KPIs) such as gross profit margin, net profit margin, and return on investment to assess overall financi...read more
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Q2. How to motivate your team
Ans. 
Motivate team by setting clear goals, providing feedback, recognizing achievements, fostering teamwork, and offering opportunities for growth.
• Set clear and achievable goals for the team to work towards

• Provide regular feedback and recognition for their hard work

• Encourage teamwork and collaboration among team members

• Offer opportunities for growth and development, such as training programs or advancement within the compan
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Q1. Discussion about yourself
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Q2. Discussion only your experience
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Q1. Asking current job profile & propose profile
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Q2. Lastly salary discussion.
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Q1. Basics about yourself and job experience
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Q2. Roles and responsibilities
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Q1. Situation based questions with examples
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Q2. Expectations and relocating confirmation
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Q1. What is the 5 things a customer see in store
Ans. 
Customers see product displays, signage, cleanliness, staff interactions, and overall store layout.
• Product displays - how products are showcased and organized in the store

• Signage - clear and informative signs directing customers to different sections or promotions

• Cleanliness - overall cleanliness of the store including floors, shelves, and restrooms

• Staff interactions - how employees engage with customers and provide as...read more
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Q2. Display of product. Welcome experience. Offers communication. Lux and music. Staff knowledge and checkout experience.
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Questions and answers about retail

Q1. Vibha round, communication skill with customer, and behaviour with stuff, an excel and SAP knowledge
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Q2. Goals achievement yearly monthly and weekly
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Q1. Tell me about yourself
Ans. 
Experienced store manager with a passion for customer service and team leadership.
• Managed multiple retail locations with a focus on sales growth and profitability

• Implemented successful marketing campaigns to increase foot traffic and customer engagement

• Developed and trained high-performing teams to deliver exceptional customer service

• Maintained inventory levels and ensured product availability to meet customer demand
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Q2. What do you know about the comany
Ans. 
The company is a retail store chain that sells a variety of products.
• The company was founded in 19XX

• It has over XXX stores across the country

• The company offers a wide range of products including clothing, electronics, and home goods

• The company is known for its competitive pricing and customer service
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Q3. Why do you want to leave your current organisation
Ans. 
Looking for growth opportunities and a new challenge.
• Seeking a more challenging role

• Desire for professional growth and development

• Limited opportunities for advancement in current organization

• Want to broaden my experience and skill set

• Company restructuring has led to uncertainty in job security
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Q1. What are the saleable items in this cabin
Ans. 
We sell a variety of items including clothing, accessories, home decor, and electronics.
• Clothing for men, women, and children

• Accessories such as jewelry, handbags, and sunglasses

• Home decor items like candles, picture frames, and decorative pillows

• Electronics including smartphones, laptops, and headphones
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Q2. How will increase the store sale
Ans. 
By implementing effective marketing strategies and improving customer experience.
• Conduct market research to identify customer needs and preferences

• Develop targeted marketing campaigns to attract new customers

• Improve store layout and product placement to enhance customer experience

• Train staff to provide excellent customer service and upsell products

• Offer promotions and discounts to incentivize purchases

• Collaborate with ...read more
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Q3. How will you manage inventory
Ans. 
I will use a combination of sales data analysis, forecasting, and regular inventory audits to manage inventory effectively.
• Analyze sales data to identify trends and adjust inventory levels accordingly

• Forecast future demand based on past sales and upcoming promotions/events

• Conduct regular inventory audits to ensure accuracy and identify any discrepancies

• Implement a system for tracking inventory levels and reordering pro...read more
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Q1. Previous experience
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Q2. Why need to change the job
Ans. 
Seeking new challenges and growth opportunities in a different environment.
• Looking for a new challenge to further develop my skills and experience

• Seeking better career growth opportunities

• Interested in exploring different company cultures and work environments
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Q1. Many focus KPI's and what learning
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Q2. Other experience of previous company
Ans. 
I have experience working as a Department Manager at XYZ Company, where I was responsible for overseeing daily operations and managing a team of employees.
• Managed daily operations in the department

• Supervised and trained a team of employees

• Implemented new strategies to improve efficiency and customer satisfaction
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Inventory management

Q1. What is the first line drug used in acidity?
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Q2. How many members in family
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