Red Health Customer Care Executive Interview Questions and Answers

Q1. What do uh know about redcliffe
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Q2. Self introduction
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Q3. Why do uh wantto join
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Q1. Talk about yourself,,hear you literally have to talk about your experience and also education background,and they also want to know more about your family background ,if your married,children since it’s mo...read more
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Q2. How do you handle irate customers. Stay calm,actively listen to the customer,acknowledge the customers problem,sympathise and empathise with the customer,give solution to the customer problem,and incase it...read more
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Q1. How to sell anything
Ans. 
To sell anything, you need to understand the customer's needs, build rapport, highlight product benefits, address objections, and close the sale.
• Listen actively to the customer to understand their needs and preferences.

• Build rapport and establish trust by being friendly, empathetic, and knowledgeable.

• Highlight the unique features and benefits of the product or service.

• Address any objections or concerns the customer may...read more
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Q1. Tell me something about you
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Q2. Tell me about previous job
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Q3. Why do you want join our company
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Q1. About introduction and Qualification
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There are two rounds in aptitude test

Q1. Tell me about your introduction
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Q1. Introduction and last experience is asked.
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Q2. What is last drawn salary and expected salary?
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Q1. Introduction and experience
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Q2. What do you know about Healthian?
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Q3. What is work of customer service executive?
Ans. 
A customer service executive is responsible for handling customer inquiries, complaints, and providing solutions to their problems.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues

• Providing product or service information to customers

• Processing orders, forms, applications, and requests

• Maintaining customer records and updating databases

• Handling billing and payment inquirie...read more
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Q4. How to deal with angry customer?
Ans. 
Listen actively, empathize, apologize, offer solutions, and follow up.
• Stay calm and composed.

• Listen actively and let the customer vent their frustration.

• Empathize with the customer and acknowledge their feelings.

• Apologize for the inconvenience caused.

• Offer solutions to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Examples: offer a refund, replacement, or discount.

• Examples: provide addition...read more
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Q5. How you spend your last weekend or last trip or last birthday?
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Q1. Tell me about yourself
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Q1. Tell me about yourself
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