R4 Solutions Inc Production Support Engineer Interview Questions and Answers

Q1. What is the command to search a file like test.txt in linux?
Ans. 
The command to search a file like test.txt in Linux is 'grep'.
• Use the 'grep' command followed by the search term and the file name to search for a specific text in a file.

• For example, to search for the word 'hello' in a file named test.txt, you would use the command 'grep hello test.txt'.
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Q2. What is constraints?
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Constraints are limitations or restrictions that affect the design, implementation, or operation of a system.
• Constraints can be related to time, budget, resources, technology, or regulations.

• They can impact the functionality, performance, scalability, or security of a system.

• Examples include budget constraints limiting the purchase of new hardware, time constraints for project deadlines, or regulatory constraints for d...read more
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Q3. What is the command to get the value present at 80th row , 100th column?
Ans. 
To get the value present at 80th row, 100th column, you can use the command 'awk' in Unix/Linux systems.
• Use the 'awk' command with the syntax 'awk 'NR==80 {print $100}' filename' to get the value at the specified row and column.

• Replace 'filename' with the actual file name where the data is stored.

• Ensure that the row and column numbers are adjusted based on the indexing starting from 1 in 'awk'.
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Q4. What is view in sql?
Ans. 
A view in SQL is a virtual table based on the result-set of a SELECT statement.
• Views are used to simplify complex queries by storing them as virtual tables

• Views do not store data themselves, but display data from underlying tables

• Views can be used to restrict access to certain columns or rows of a table

• Views can be used to join multiple tables and present the data in a single table-like structure
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Q5. What is internal workflow for the BFSI domain?
Ans. 
Internal workflow for BFSI domain involves processes related to banking, financial services, and insurance.
• Customer onboarding and account setup

• Transaction processing and monitoring

• Risk management and compliance checks

• Customer support and issue resolution

• Data analysis and reporting
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Production Support Analyst with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing production support for various applications

• Proficient in analyzing system logs and identifying root causes of issues

• Skilled in collaborating with development teams to implement solutions and prevent future incidents

• Strong communication skills to e...read more
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Q2. What is Asset in BFSI domain?
Ans. 
In the BFSI domain, an asset refers to any valuable item owned by an individual or organization that can be converted into cash.
• Assets can include cash, investments, real estate, equipment, and intellectual property.

• In the banking sector, assets can also refer to loans given out to customers.

• Assets are important for financial institutions as they represent the value of the organization and its ability to generate reven...read more
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1 hour, wage question, not related to mention technology.

Q1. Oops related queries
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Q2. Discussion around last project
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About current project and roles and resposibilities etc

Q1. SQL COMPLEX QUERIES and PL SQL, CRON JOBS, SERVICE NOW
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Q2. What are difference between SQL and PL SQL
Ans. 
SQL is a standard language for managing relational databases, while PL/SQL is a procedural language extension for SQL.
• SQL is a standard language for querying and manipulating data in relational databases.

• PL/SQL is a procedural language extension for SQL, allowing for more complex programming logic.

• SQL is used for data manipulation and retrieval, while PL/SQL is used for writing stored procedures and functions.

• SQL state...read more
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Q3. Explain types of joins?
Ans. 
Types of joins are used in databases to combine rows from two or more tables based on a related column between them.
• Inner Join: Returns rows when there is at least one match in both tables.

• Left Join (or Left Outer Join): Returns all rows from the left table and the matched rows from the right table.

• Right Join (or Right Outer Join): Returns all rows from the right table and the matched rows from the left table.

• Full Join...read more
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Q4. Diffence between correlated and non correlated subquary?
Ans. 
Correlated subquery refers to a subquery that is dependent on the outer query, while non-correlated subquery can be executed independently.
• Correlated subquery is executed for each row processed by the outer query, while non-correlated subquery is executed only once.

• Correlated subquery is slower in performance compared to non-correlated subquery.

• Example: SELECT * FROM table1 WHERE column1 = (SELECT MAX(column2) FROM tab
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Q5. Find departement wise total sal?
Ans. 
To find department wise total salary, sum up the salaries of employees in each department.
• Group employees by department

• Calculate total salary for each department

• Display department wise total salary
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Q1. Exception handler
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Q2. Threads in java
Ans. 
Threads in Java allow for concurrent execution of multiple tasks within a single program.
• Threads are instances of the java.lang.Thread class.

• They allow for parallel execution of code segments.

• Threads can be created by extending the Thread class or implementing the Runnable interface.

• Example: Thread t1 = new Thread(new MyRunnable()); t1.start();
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Q1. Which is your roles and responsibilities Which issue you have solved
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Q1. How will you handle team conflicts
Ans. 
I will handle team conflicts by promoting open communication, facilitating discussions, and finding mutually agreeable solutions.
• Encourage open communication among team members

• Facilitate discussions to understand the root cause of conflicts

• Promote active listening and empathy

• Mediate conflicts and find mutually agreeable solutions

• Implement team-building activities to improve collaboration
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Q2. If any data loss issue, how will you approach to different teams and the your team
Ans. 
I would approach the issue by communicating with all relevant teams and creating a plan to recover the lost data.
• Identify the cause of the data loss

• Notify all relevant teams and stakeholders

• Create a plan to recover the lost data

• Implement the plan and monitor progress

• Communicate updates to all stakeholders
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Q3. What was your responsibilities in your earlier role.
Ans. 
As a Production Support Manager, my responsibilities included overseeing the support and maintenance of production systems, managing a team of support analysts, coordinating with stakeholders, and ensuring timely resolution of issues.
• Managed a team of support analysts and provided guidance and support

• Oversaw the support and maintenance of production systems

• Coordinated with stakeholders to understand their requirements ...read more
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Q4. Are you flexible for working hours
Ans. 
Yes, I am flexible for working hours.
• I am willing to work evenings, weekends, and holidays if required.

• I understand the importance of being available during critical production issues.

• I am open to adjusting my schedule to accommodate team needs.

• I have experience working in shifts and adapting to changing work hours.

• I prioritize the success of the team and the smooth operation of production systems.
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Q5. How soon will you join or immediate
Ans. 
I can join immediately.
• I am available to start immediately.

• I can join as soon as required.

• I am ready to start right away.
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Q6. What major issues you handle and how
Ans. 
As a Production Support Manager, I handle major issues by identifying root causes, coordinating with teams, and implementing effective solutions.
• Identify root causes of major issues

• Coordinate with teams to resolve issues

• Implement effective solutions to prevent future occurrences
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