Quinte Financial Technologies Customer Service Advisor Interview Questions and Answers

I have a Bachelor's degree in Business Administration and 5 years of experience in customer service roles.

• Bachelor's degree in Business Administration

• 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Experience in handling customer inquiries and resolving issues efficiently

• Proficient in using CRM software and other customer service tools

Stay calm, listen actively, empathize, apologize, offer solutions, escalate if necessary.

• Stay calm and composed throughout the call

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions to address the customer's issue or concern

• If unable to resolve, escalate the call to a super