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Quinte Financial Technologies Customer Service Advisor Interview Questions and Answers
Quinte Financial Technologies Customer Service Advisor Interview Experiences
1 interview found
killer
Selected
I applied via Walk-in and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Brief about my education and job experience
- Ans.
I have a Bachelor's degree in Business Administration and 5 years of experience in customer service roles.
Bachelor's degree in Business Administration
5 years of experience in customer service roles
Strong communication and problem-solving skills
Experience in handling customer inquiries and resolving issues efficiently
Proficient in using CRM software and other customer service tools
- Q2. How to handle itrrated customer on call
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, escalate if necessary.
Stay calm and composed throughout the call
Listen actively to understand the customer's concerns
Empathize with the customer's situation and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to address the customer's issue or concern
If unable to resolve, escalate the call to a super
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Anonymous
I applied via Company Website and was interviewed in Aug 2023. There were 2 interview rounds.
Excel based data group discussion round. You were given 1 individual task for 10 mins and a group discussion task for 50 mins.
(2 Questions)
- Q1. Business case study
- Q2. How you can increase the profit of the ice cream company.
- Ans.
To increase the profit of the ice cream company, focus on product innovation, expanding distribution channels, and implementing targeted marketing strategies.
Introduce new and unique flavors to attract more customers
Collaborate with local cafes or restaurants to sell your ice cream products
Utilize social media and online advertising to reach a wider audience
Offer promotions or discounts to encourage repeat purchases
Imp...
Interview Preparation Tips
Aniket Kadam
I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.
Was good...and easy with maths problems.
Coding with your suited programming language.
Data Coding, 1hr, series of questions in excel
Pranav Chowdhary
Code signal , SQL python questions
Take home coding assignment - 10 days analysis and recommendations
(1 Question)
- Q1. 4 rounds - 1 behavioralm 2 case studies 1 presentation
(3 Questions)
- Q1. What is your company name
- Q2. What is your work experience
- Q3. What is your responsibility in your work place
- Ans. Inbound outbound sortation also manpower handling
Interview Preparation Tips
(2 Questions)
- Q1. What is the pivot table in Excel
- Ans.
A pivot table in Excel is a data summarization tool that allows you to reorganize and summarize selected columns and rows of data.
Allows users to summarize and analyze large datasets
Can easily reorganize data by dragging and dropping fields
Provides options to calculate sums, averages, counts, etc. for data
Helps in creating interactive reports and charts
Useful for identifying trends and patterns in data
- Q2. A pivot table is used to summarize...........etc.
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Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. System knowledge
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Interview Questionnaire
4 Questions
- Q1. Why we hair you
- Q2. How much salary u can expect
- Q3. Know about your self
- Q4. What is your strength
Interview Questionnaire
1 Question
- Q1. Situation based question on experience
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Quinte Financial Technologies Customer Service Advisor Interview Process
based on 1 interview
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