Quaker Houghton Quality Assurance Specialist 2 Interview Questions and Answers

The 7 QC Tools are a set of basic tools used for quality control and problem-solving in manufacturing and other industries.

• Check sheet: Used to collect and analyze data in a systematic manner.

• Histogram: A graphical representation of data distribution.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential cau...read more

Handle internal and external customers by providing timely and effective communication and support.

• Listen actively to understand their needs and concerns

• Respond promptly and professionally to inquiries and issues

• Provide clear and accurate information or solutions

• Maintain a positive and helpful attitude

• Follow up to ensure satisfaction and resolution

• Build and maintain strong relationships with customers

8D process is a systematic problem-solving method used for complaint reporting and resolution.

• Define the problem

• Establish a team to work on the problem

• Develop an interim containment action

• Identify root causes

• Implement corrective actions

• Prevent recurrence

• Recognize team efforts

• Close the process