Protecooling Customer Care Executive Interview Questions and Answers

Q1. Tell me about social media
Ans. 
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

• Users can share photos, videos, status updates, and links on social media.

• Social media allows for real-time communication and interaction with a global audience.

• Businesses use social media for marketing,...read more
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Q2. Tell me about the movie that you recently watched
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I recently watched the movie 'The Shawshank Redemption'
• The movie is based on a Stephen King novella

• It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

• Themes of hope, friendship, and redemption are central to the plot
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Q1. INTRODUCE YOURSELF
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Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
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MATHS, REASONING , PERSONALITY TEST

Q1. ABOUT THE COMPANY
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Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and handling high call volumes
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Q2. Who was your ideal person
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My ideal person is someone who is empathetic, patient, and a good listener.
• Empathetic - able to understand and share the feelings of others

• Patient - able to remain calm and composed in challenging situations

• Good listener - attentive and responsive to the needs of others

• Example: A mentor who guided me through difficult times with compassion and wisdom
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Q1. App kaha se ho
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Q2. Ap ye job q karna chahte h
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Financial problems h bht isly urgent join Krna chahte h
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Q3. Phle app kya krte the
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Mai teacher thi pr ab jio company join Krna chahte h
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Q4. Ab app kya krte ho
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Q5. Apko ye job q chahiye
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Q6. Ap kn sa languagee me comfortable feel krte ho
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Hindi language me pr English v ata h thora
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Q7. Ap urgent hiring chahte h
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Are u comfortable with this job role
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Yes, I am comfortable with this job role as I have previous experience in customer care and enjoy helping customers.
• I have previous experience in customer care roles

• I enjoy helping customers and resolving their issues

• I am comfortable with handling customer inquiries and complaints
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How u get to work to this company & our work performance to get hire posting & good computer skills good communication skills good English knowledge or tamil knowledge

About working discussion how to work to more improvement

Q1. What is the credit
Ans. 
Credit is the ability to borrow money or obtain goods or services before payment, based on the trust that payment will be made in the future.
• Credit is a financial arrangement where a borrower receives something of value now and agrees to repay the lender at a later date.

• It allows individuals and businesses to make purchases or investments without having to pay the full amount upfront.

• Credit can come in various forms su...read more
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Q2. How many types of credit card use
Ans. 
There are several types of credit cards available, each with different features and benefits.
• Types of credit cards include rewards cards, cashback cards, travel cards, secured cards, and business cards.

• Each type of credit card offers different perks and benefits to suit different needs and preferences.

• Some examples of popular credit card issuers include Visa, Mastercard, American Express, and Discover.
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Q3. What is the bank
Ans. 
A bank is a financial institution that accepts deposits from the public and creates credit.
• Provides various financial services such as loans, mortgages, and investment accounts

• Facilitates transactions such as deposits, withdrawals, and transfers

• Issues credit cards and offers online banking services
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Candidate. Work and beehive how solved customer s

Q1. Communication skills
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Q1. Grammatical part
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Q1. Company promises
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Q1. Tell me about yourself
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Q2. Do u know what are the roles and responsibilities of customer service agent
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Q3. How many languages u speak
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Q4. Tell me about your hobbies in hindi
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Q5. Why do u want to get into byjus
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Q6. I we donot hire you then what
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Q7. Explain how u have overcome any challenging situation
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Q8. What do u know about byjus
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