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Proctur Customer Success Team Lead Interview Questions and Answers

Updated 23 Apr 2024

Proctur Customer Success Team Lead Interview Experiences

1 interview found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you are looking for the job change
  • Q2. Explain your current job profile

Interview questions from similar companies

I applied via LinkedIn and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Any recent challenge faced and how did you over come it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and honest. I told them how I faced a challenge in figuring out which company to join. But after research I realised that a good Mnc with awards has growth even if salary is less

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Ans. 

    I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.

    • Managed client relationships to ensure customer satisfaction

    • Provided support and assistance to customers

    • Implemented strategies to increase customer retention and loyalty

    • Collaborated with cross-functional teams to address customer needs

    • Utilized CRM systems to track customer in

  • Answered by AI
  • Q2. Why do you want to join Toppr ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

  • Answered by AI
  • Q3. Are you ok to work on US shift?
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
  • Q2. What is the difficulties you have faced in your customer success role?
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Basic questions like self introduction, customer support, csat, quality etc
then operational round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question on below terms: csat, chat support, email support etc
  • Q2. Csat , chat support,

Interview Preparation Tips

Topics to prepare for Simplilearn Senior Customer Success Manager interview:
  • cx support
Interview preparation tips for other job seekers - easy interview
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
  • Q2. How you find that this job role perfect for you?
  • Q3. What your education background/ qualification ?
  • Q4. What are your technical skill?
Round 3 - Assignment 

They send you assignment for a day and will revert back to you.

Round 4 - Technical 

(1 Question)

  • Q1. There are some random questions about your assignment and technical knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for subject knowledge and JD. And previous job role if have.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Your strengths and weakness
  • Q2. Previous role and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self interduction
  • Q2. Work experience
Round 2 - HR 

(1 Question)

  • Q1. Roles and responsibilities

Proctur Interview FAQs

How many rounds are there in Proctur Customer Success Team Lead interview?
Proctur interview process usually has 1 rounds. The most common rounds in the Proctur interview process are One-on-one Round.

Tell us how to improve this page.

Proctur Customer Success Team Lead Interview Process

based on 1 interview

Interview experience

2
  
Poor
View more

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