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Proctur Customer Success Team Lead Interview Questions and Answers

Updated 23 Apr 2024

Proctur Customer Success Team Lead Interview Experiences

1 interview found

Customer Success Team Lead Interview Questions & Answers

user image Anonymous

posted on 23 Apr 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you are looking for the job change
    • Add your answer
  • Q2. Explain your current job profile
    • Add your answer

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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BYJU'S user image Anonymous

posted on 1 Sep 2021

I applied via LinkedIn and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Any recent challenge faced and how did you over come it
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and honest. I told them how I faced a challenge in figuring out which company to join. But after research I realised that a good Mnc with awards has growth even if salary is less

Customer Success Manager Interview Questions & Answers

Toppr user image Anonymous

posted on 17 Apr 2020

I applied via Company Website and was interviewed in Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your past experience ? Could you tell us how relevant were your previous job responsibilities to this ?
  • Ans. 

    I have 5 years of experience in customer success roles, where I managed client relationships, provided support, and ensured customer satisfaction.

    • Managed client relationships to ensure customer satisfaction

    • Provided support and assistance to customers

    • Implemented strategies to increase customer retention and loyalty

    • Collaborated with cross-functional teams to address customer needs

    • Utilized CRM systems to track customer in

    • Answered by AI
    View 1 more answer
  • Q2. Why do you want to join Toppr ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and go through the Job Description thoroughly before facing the interview.

Customer Success Manager Interview Questions & Answers

Simplilearn user image Anonymous

posted on 20 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why did you choose Simplilearn?
    • Add your answer
  • Q2. What are the data analysis tools you have worked on?
  • Ans. 

    I have worked on various data analysis tools including Excel, Tableau, and Google Analytics.

    • Proficient in Excel for data manipulation and analysis

    • Experience with Tableau for data visualization and reporting

    • Familiarity with Google Analytics for web analytics and reporting

    • Knowledge of SQL for querying and analyzing data

    • Experience with Python and R for statistical analysis and modeling

    • Answered by AI
    Add your answer
  • Q3. Are you ok to work on US shift?
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Do you know about our business, I mean what we actually do at Simplilearn?
    • Add your answer
  • Q2. What is the difficulties you have faced in your customer success role?
    • Add your answer
  • Q3. What was your portfolio in customer success role?
  • Ans. 

    I managed a portfolio of 50+ clients in my previous customer success role.

    • Managed a diverse portfolio of clients from various industries

    • Developed and executed customer success plans to ensure client satisfaction and retention

    • Collaborated with cross-functional teams to address client needs and concerns

    • Achieved a 95% client retention rate

    • Provided regular reporting and analysis to senior management

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be energetic and be confident while giving your interview.

Senior Customer Success Manager Interview Questions & Answers

Simplilearn user image Anonymous

posted on 21 Jun 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Basic questions like self introduction, customer support, csat, quality etc
then operational round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic question on below terms: csat, chat support, email support etc
    • Add your answer
  • Q2. Csat , chat support,
    • Add your answer

Interview Preparation Tips

Topics to prepare for Simplilearn Senior Customer Success Manager interview:
  • cx support
Interview preparation tips for other job seekers - easy interview

Customer Service Executive Interview Questions & Answers

Testbook.com user image Anonymous

posted on 28 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Soft skills test
    • Add your answer
Round 2 - Case Study 

Irate customer wanted a refund, write an email saying we do not have refund policy.

Customer Success Manager Interview Questions & Answers

upGrad user image Anonymous

posted on 24 May 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AngelList and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About your background, understanding about the role, expectations setting
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Detailed discussion on customer success profile and role and responsibilities
    • Add your answer

Team Lead Interview Questions & Answers

Unacademy user image Anonymous

posted on 25 Mar 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. How you find that this job role perfect for you?
    • Add your answer
  • Q3. What your education background/ qualification ?
    • Add your answer
  • Q4. What are your technical skill?
    • Add your answer
Round 3 - Assignment 

They send you assignment for a day and will revert back to you.

Round 4 - Technical 

(1 Question)

  • Q1. There are some random questions about your assignment and technical knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for subject knowledge and JD. And previous job role if have.

Team Lead Interview Questions & Answers

Unacademy user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Your strengths and weakness
    • Add your answer
  • Q2. Previous role and responsibilities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy

Team Lead Interview Questions & Answers

BYJU'S user image Anonymous

posted on 2 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self interduction
    • Add your answer
  • Q2. Work experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Roles and responsibilities
    • Add your answer
More about working at Proctur

Proctur Interview FAQs

How many rounds are there in Proctur Customer Success Team Lead interview?
Proctur interview process usually has 1 rounds. The most common rounds in the Proctur interview process are One-on-one Round.

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