PreciStat It Solutions Interview Questions, Process, and Tips

ITSM stands for Information Technology Service Management. It includes processes and tools to manage IT services.

• ITSM is a set of practices and tools for managing IT services.

• It helps organizations deliver and support IT services to meet business needs.

• Priority levels in ITSM typically include: Critical, High, Medium, and Low.

• Each priority level determines the urgency and impact of an incident or service request.

• For ex...read more

Firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Firewall acts as a barrier between a trusted internal network and untrusted external network.

• It can block or allow traffic based on predefined rules such as IP address, port number, protocol, etc.

• Firewalls can be hardware-based or software-based, and can be configured to filter tr...read more

Yes, I am willing to work for rotational and night shifts.

• I am flexible with my working hours and understand the importance of providing support round the clock.

• I have previous experience working in rotational shifts and night shifts.

• I am committed to delivering high-quality technical support regardless of the shift timings.

I have resolved various technical issues and tickets by conducting root cause analysis to identify the underlying problems.

• Identifying patterns in reported issues to determine common root causes

• Analyzing system logs and error messages to pinpoint the source of the problem

• Collaborating with cross-functional teams to gather information and troubleshoot complex issues

• Implementing solutions and preventive measures to avoid

Access to remote router can be obtained through secure methods like SSH or VPN.

• Use SSH (Secure Shell) to remotely access the router

• Set up a VPN (Virtual Private Network) connection to access the router securely

• Ensure proper authentication and authorization protocols are in place

A port number is a communication endpoint in networking. Public ports are accessible from the internet, while private ports are only accessible within a local network.

• Port numbers range from 0 to 65535 and are used to identify different services or processes on a network.

• Public ports are exposed to the internet and allow external communication, like port 80 for HTTP.

• Private ports are used for internal communication wit...read more

DDNS stands for Dynamic Domain Name System. It is used to automatically update the IP address linked to a domain name.

• DDNS allows a device with a changing IP address to have a consistent domain name.

• It is commonly used for remote access applications like VPNs or security cameras.

• DDNS services periodically update the IP address associated with a domain name.

• Examples of DDNS providers include No-IP, DynDNS, and DuckDNS.

DHCP stands for Dynamic Host Configuration Protocol. It is used to automatically assign IP addresses to devices on a network.

• DHCP is used to assign IP addresses, subnet masks, default gateways, and DNS servers to devices on a network.

• DHCP servers are typically configured on routers, switches, or dedicated DHCP servers.

• DHCP configuration involves setting up a range of IP addresses that can be assigned, lease durations, ...read more

HTTP is unsecured protocol while HTTPS is secured protocol using SSL/TLS encryption.

• HTTP stands for Hypertext Transfer Protocol, while HTTPS stands for Hypertext Transfer Protocol Secure.

• HTTP operates on port 80, while HTTPS operates on port 443.

• HTTPS encrypts the data transferred between the client and server using SSL/TLS, while HTTP does not provide encryption.

• HTTPS is more secure for transmitting sensitive informat...read more

VLAN stands for Virtual Local Area Network. It is a network of computers that behave as if they are connected to the same switch, even if they are not physically located on the same network switch.

• VLANs are used to segment network traffic and improve network performance and security.

• They are configured on network switches or routers.

• VLAN configuration involves assigning ports to specific VLANs and setting up VLAN trunk...read more

To check public IP Address in a network, use online tools, command line tools, or network devices.

• Use online tools like 'WhatIsMyIP.com' or 'IPChicken.com'

• Use command line tools like 'ipconfig' on Windows or 'ifconfig' on Linux

• Check network devices such as routers or firewalls for public IP address

I am here because I am passionate about providing technical support and BPO offers a great platform for it.

• I have a strong interest in technology and enjoy helping people troubleshoot technical issues

• BPO provides a diverse range of technical support opportunities with exposure to different industries and technologies

• I am excited about the prospect of working in a fast-paced and dynamic environment

• BPO offers opportuniti

Yes, I am a dedicated worker.

• I always strive to complete my tasks on time and with high quality.

• I am willing to put in extra effort and work overtime if necessary.

• I am constantly seeking to improve my skills and knowledge to better serve the company.

• For example, in my previous job, I took on additional responsibilities and worked on a project outside of my job description to help the team meet a tight deadline.