PreciStat It Solutions Technical Support Engineer Interview Questions and Answers

ITSM stands for Information Technology Service Management. It includes processes and tools to manage IT services.

• ITSM is a set of practices and tools for managing IT services.

• It helps organizations deliver and support IT services to meet business needs.

• Priority levels in ITSM typically include: Critical, High, Medium, and Low.

• Each priority level determines the urgency and impact of an incident or service request.

• For ex...read more

Firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.

• Firewall acts as a barrier between a trusted internal network and untrusted external network.

• It can block or allow traffic based on predefined rules such as IP address, port number, protocol, etc.

• Firewalls can be hardware-based or software-based, and can be configured to filter tr...read more

Yes, I am willing to work for rotational and night shifts.

• I am flexible with my working hours and understand the importance of providing support round the clock.

• I have previous experience working in rotational shifts and night shifts.

• I am committed to delivering high-quality technical support regardless of the shift timings.

I have resolved various technical issues and tickets by conducting root cause analysis to identify the underlying problems.

• Identifying patterns in reported issues to determine common root causes

• Analyzing system logs and error messages to pinpoint the source of the problem

• Collaborating with cross-functional teams to gather information and troubleshoot complex issues

• Implementing solutions and preventive measures to avoid