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Planet PCI Infotech Customer Care Executive Interview Questions and Answers

Updated 22 Feb 2022

Planet PCI Infotech Customer Care Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is your family background?
  • Q3. Tell me about your hobbies
Round 2 - One-on-one 

(1 Question)

  • Q1. Questions asked about the company & roles & responsibilities
Round 3 - One-on-one 

(1 Question)

  • Q1. How will you deal with the customers in pandemic situation & how will you convince them
  • Ans. 

    I will empathize with customers and provide them with relevant information and solutions to their concerns.

    • Listen actively to their concerns and empathize with their situation

    • Provide relevant information about the company's policies and procedures during the pandemic

    • Offer alternative solutions to their problems, such as online services or delivery options

    • Assure them of the company's commitment to their safety and well-...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - The three important qualities of a customer service are professionalism, patience & people-first attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Related to my core Job profile and experience
  • Q2. About new change in government compliance changes,
  • Q3. How I can manage those changes

Interview Preparation Tips

Interview preparation tips for other job seekers - Apply through the company Internal reference, you will get 100% select, No question will ask now, not knowledge test at all.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Background and experience
  • Q2. Situational questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Review job description and skills required to answer the questions

I applied via Naukri.com and was interviewed in Jun 2019. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Software manual testing related questions..retesting, regression testing, types of testing, domain
  • Q2. Stlc, sdlc, retesting, regression testing, Writing test cases

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear testing basic concepts,domain knowledge in which you are working.

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Java, Spark Concepts
  • Q2. Threading with example
  • Ans. 

    Threading is a way to execute multiple tasks concurrently in a single program.

    • Threading allows for parallel execution of code

    • Threads share the same memory space

    • Example: running a background task while the main program continues to run

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well on past projects and concepts

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself, about yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be ready with full of confidence and command in English.

Interview Questionnaire 

4 Questions

  • Q1. SQL Server Joins?
  • Q2. Top 2 Salary from each department?
  • Q3. Delete 30000000+ records from the live system aprroach to delete these records?
  • Ans. 

    Use a combination of backup and delete approach to safely delete the records.

    • Take a backup of the live system before deleting any records.

    • Identify the records to be deleted using a query or script.

    • Delete the records in batches to avoid overwhelming the system.

    • Monitor the system during the deletion process for any issues.

    • Verify the deletion by checking the number of records before and after.

    • Consider archiving the delete

  • Answered by AI
  • Q4. Performance Tuning?

Skills evaluated in this interview

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, Tell me about your goals, some decision making questions. More questions on College project.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very good experience and nice to begin with
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself ?
Round 3 - One-on-one 

(1 Question)

  • Q1. Networking related questions..?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic networking questions. and answers, all the basic networking definition you need to prepare
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Fair and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Scenario wise questionaries, they had give for the explained on.

Round 3 - HR 

(2 Questions)

  • Q1. What the education and assessment.
  • Ans. 

    Education and assessment are crucial for measuring knowledge and skills.

    • Education provides the foundation for learning and acquiring knowledge and skills.

    • Assessment measures the level of understanding and mastery of the subject matter.

    • Effective education and assessment methods can lead to better learning outcomes and improved performance.

    • Examples of assessment methods include exams, quizzes, projects, and presentations

  • Answered by AI
  • Q2. Tell me about your self?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good one for interns. Process approaches are also fine and manage able

Planet PCI Infotech Interview FAQs

How many rounds are there in Planet PCI Infotech Customer Care Executive interview?
Planet PCI Infotech interview process usually has 3 rounds. The most common rounds in the Planet PCI Infotech interview process are One-on-one Round and HR.

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Planet PCI Infotech Customer Care Executive Salary
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₹1.8 L/yr - ₹2.2 L/yr
22% less than the average Customer Care Executive Salary in India
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