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Planet PCI Infotech

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4.0

based on 116 Reviews

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Planet PCI Infotech Customer Care Executive Interview Questions and Answers

Updated 22 Feb 2022

Planet PCI Infotech Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 22 Feb 2022

I applied via Referral and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Tell me about your hobbies
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Questions asked about the company & roles & responsibilities
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. How will you deal with the customers in pandemic situation & how will you convince them
  • Ans. 

    I will empathize with customers and provide them with relevant information and solutions to their concerns.

    • Listen actively to their concerns and empathize with their situation

    • Provide relevant information about the company's policies and procedures during the pandemic

    • Offer alternative solutions to their problems, such as online services or delivery options

    • Assure them of the company's commitment to their safety and well-...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The three important qualities of a customer service are professionalism, patience & people-first attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Feb 2021

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Introduction.....?
    • Add your answer
  • Q2. Privious job related questions?
    • Add your answer
  • Q3. Typing
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident nothing else.....

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Sep 2021

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Self introduction
    • Add your answer
  • Q2. How much aware are you with yourself
    • Add your answer
  • Q3. Key skills knowledge about your attitude towards customers
    • Add your answer
  • Q4. How well spoken are you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident about your experience and your knowledge for what you are known

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How to handel a angry cx ?
    • Add your answer
  • Q2. What u expect from our company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be fluent

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 28 Mar 2021

I applied via Recruitment Consultant and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Just introduction they asked.. They need employees
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - At the time if hiring they promise u good package.. But you'll get shock after receiving offer letter. Plus no management.. Worst company. Salary is very less

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 6 Oct 2021

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential, and prepare with effective communication

Customer Care Executive Interview Questions & Answers

Mphasis user image Anonymous

posted on 17 Feb 2018

I applied via Approached by Company and was interviewed before Feb 2017. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Directly they ask what should be your ctc per annum but the fixed ctc was satisfactory i used to pay rs 6900 per month during 2006 - 2007
    • Add your answer
  • Q2. 3 types of languages pronunciation one in english language , the same words and subject in hindi and the same statements / dialogue / description in local language that was the process of interview and als...
  • Ans. 

    The question asked about pronunciations in English, Hindi, and the local language.

    • The question required knowledge of pronunciations in different languages.

    • Candidates were expected to provide examples of words or phrases in each language.

    • The question aimed to assess language proficiency and adaptability.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: well verse of local language and no MTI in official language and my previous work exp was in river woods holiday resort thus was an added advantage to perform a strong approach towards customer service

Round: Test
Experience: typing test , mathematics and simple general knowledge of 2006 - 2007 current events

General Tips: nice process and should be well verse with the subject and we must be strongly oriented to win the interview and get a job
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

Customer Care Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 19 Dec 2021

I was interviewed before Dec 2020.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join BPO field
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The simple answer I love to interact with different kind of people and want to improve my communication skills.

Sales Executive Interview Questions & Answers

Hexaware Technologies user image Anonymous

posted on 21 Jul 2021

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What will you do if your target is not completed ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

Sales Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Jan 2022

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

    • Answered by AI
    View 3 more answers
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

    • Answered by AI
    View 1 more answer
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

    • Answered by AI
    View 2 more answers
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...
More about working at Planet PCI Infotech

Planet PCI Infotech Interview FAQs

How many rounds are there in Planet PCI Infotech Customer Care Executive interview?
Planet PCI Infotech interview process usually has 3 rounds. The most common rounds in the Planet PCI Infotech interview process are One-on-one Round and HR.

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Planet PCI Infotech Customer Care Executive Salary
based on 4 salaries
₹1.8 L/yr - ₹2.1 L/yr
22% less than the average Customer Care Executive Salary in India
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