PharmEasy Customer Delight Officer Interview Questions and Answers

Q1. Tell me about your self
Ans. My name is Kritika, I have 2 siblings, my mom is house wife and and I love dogs, my favourite thing traveling, i was passed m.com in 2019 from awadh university. I have 5 years experience work different different fields, like 1st job in publication and 2nd job in advertising company as a project manager and Last one cars24 Pvt Ltd corporate office as a associate
Answered by Kirtika
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Convenience power, Patience

Q1. Tell something about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a Bachelor's degree in Business Administration

• I have 3 years of experience in marketing and sales

• I am fluent in English, Spanish, and French
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Q2. Previous job experience
Ans. 
I have 5 years of experience working in marketing and sales roles at a Fortune 500 company.
• Managed marketing campaigns and strategies to increase brand awareness

• Developed sales tactics to drive revenue growth

• Collaborated with cross-functional teams to achieve business objectives
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Q1. What was your job role in previous company?
Ans. 
I was responsible for managing the marketing campaigns and social media presence of the company.
• Managed marketing campaigns to increase brand awareness

• Handled social media accounts to engage with customers

• Analyzed data to measure the effectiveness of marketing strategies
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Q2. How you handle the customer on calls?
Ans. 
I handle customer calls by actively listening, empathizing with their concerns, and providing solutions in a professional and friendly manner.
• Active listening to understand the customer's issue

• Empathizing with the customer's concerns to show understanding

• Providing solutions or assistance in a professional and friendly manner

• Ensuring clear communication and follow-up if needed
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Q1. Why you left the previous job?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Company restructuring

• Relocation
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Q2. Anything you would like to ask?
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ZSM and branch manager taken interview and finalize

Q1. Finalize the offer and release offer
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Q2. Why are you leaving your previous organisation
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Q1. What is your Dream job ?
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Asked array questions medium level

Q1. About my internships
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Q2. And projects in detail
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Q1. Tell me about your self
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Q2. Tell me about your work experience and learnings
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Q3. SAP software knowledge
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Q1. About my salary hike
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Q1. They ask about over self and about family
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Q2. And common question about customer service and skill and responsibilities
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