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I applied via Other and was interviewed in Dec 2019. There were 3 interview rounds.
I applied via campus placement at Jamia Milia Islamia (JMI) and was interviewed in Sep 2024. There were 2 interview rounds.
Take assignment of 20 minutes
Aptitude test in which 20 questions
posted on 16 Nov 2024
posted on 22 Nov 2024
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.
Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...
posted on 20 Feb 2023
I applied via Walk-in and was interviewed in Jan 2023. There were 4 interview rounds.
Versant test
This is easy round
posted on 22 Dec 2022
I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.
posted on 21 Mar 2023
I applied via Referral
posted on 20 Jan 2023
I applied via Referral and was interviewed before Jan 2022. There were 3 interview rounds.
A customer service executive is responsible for handling customer inquiries, complaints, and providing solutions to their problems.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues
Providing product or service information to customers
Processing orders, forms, applications, and requests
Maintaining customer records and updating databases
Handling billing and payment inquirie...
Listen actively, empathize, apologize, offer solutions, and follow up.
Stay calm and composed.
Listen actively and let the customer vent their frustration.
Empathize with the customer and acknowledge their feelings.
Apologize for the inconvenience caused.
Offer solutions to resolve the issue.
Follow up with the customer to ensure their satisfaction.
Examples: offer a refund, replacement, or discount.
Examples: provide addition...
posted on 23 Jul 2022
I applied via Indeed and was interviewed in Jun 2022. There was 1 interview round.
I applied via campus placement at Jamia Milia Islamia (JMI) and was interviewed in Sep 2024. There were 2 interview rounds.
Take assignment of 20 minutes
Aptitude test in which 20 questions
based on 4 reviews
Rating in categories
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