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Paul Mason Consulting Customer Support Executive Interview Questions and Answers
Paul Mason Consulting Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Make a resume and try and all the necessary skills
- Q2. Be confident and communicate well
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(2 Questions)
- Q1. Tell me about your experience
- Ans.
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
Managed customer inquiries through phone, email, and chat
Resolved customer complaints and issues in a timely manner
Trained new team members on customer support processes
Utilized CRM software to track customer interactions
Implemented strategies to improve customer satisfaction ratings
- Q2. How do you manage if client escalated on you ?
- Ans.
Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.
Remain calm and composed
Listen actively to understand the client's concerns
Empathize with the client's situation
Apologize if necessary, even if it's not your fault
Offer solutions or alternatives to address the issue
Escalate to a supervisor or higher authority if the situation requires it
(2 Questions)
- Q1. Tell me about your experience
- Ans.
I have over 5 years of experience in customer support roles, handling various inquiries and providing solutions.
Managed customer inquiries through phone, email, and chat
Resolved customer complaints and issues in a timely manner
Trained new team members on customer support processes
Utilized CRM software to track customer interactions
Implemented strategies to improve customer satisfaction ratings
- Q2. How do you manage if client escalated on you ?
- Ans.
Stay calm, listen actively, empathize, apologize if necessary, offer solutions, escalate if needed.
Remain calm and composed
Listen actively to understand the client's concerns
Empathize with the client's situation
Apologize if necessary, even if it's not your fault
Offer solutions or alternatives to address the issue
Escalate to a supervisor or higher authority if the situation requires it
I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Very Basic questions about your last work exp. and if you are comfortable with night and rotational shift.
- Q2. Why you are choosing Us?
- Ans.
We are choosing you because of your excellent reputation and commitment to customer satisfaction.
Your company has a strong track record of providing exceptional customer service.
We have heard positive feedback from other customers about their experiences with your company.
Your company's values align with our own, particularly in terms of prioritizing customer satisfaction.
We believe that working for your company will p...
- Q3. First round was easy, it was a written test. It had 2 unseen passages and then 5-6 simple English fill in the blanks sentences.
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